Job Description
About Us: GRG Executive are exclusively partnering with a growing SME freight forwarding company dedicated to delivering innovative solutions and exceptional service to multiple clients most poignantly across the Fast Fashion and Retail sectors. With a commitment to excellence and a focus on business growth, we are looking for a dynamic Freight Forwarding Operations Director to join the executive leadership team.
Position Overview: The Freight Forwarding Operations Director will oversee all aspects of freight forwarding operations, ensuring efficient processes, compliance with regulations, and high levels of customer satisfaction. This strategic role requires a strong leader with extensive industry knowledge and the ability to drive growth and operational excellence.
Key Responsibilities:
* Lead and manage the freight forwarding operations team, fostering a culture of collaboration and continuous improvement.
* Develop and implement operational strategies to optimize performance, and enhance service delivery.
* Ensure compliance with international shipping regulations and customs requirements.
* Establish and maintain relationships with carriers, suppliers, and clients to negotiate rates and services.
* Monitor key performance indicators (KPIs) and implement corrective actions as necessary.
* Collaborate with sales teams to support business development initiatives.
* Manage budgets and forecasts, ensuring financial targets are met.
* Stay abreast of industry trends and best practices to drive innovation within the organization.
Ideal Candidate:
* Experience in a senior Operations role within a Freight forwarding business
* Comfortable working in a energetic and collaborative environment
* Ability to take a strong leadership role within a growing business