Customer Service Advisor | Elstree | Up to £28k
Our client in Elstree, a very successful, dynamic, and rapidly growing business, is looking for a Customer Service Advisor to support the Commercial Sales Director.
They are leaders in their field, with core principles of putting customers’ needs first, which has helped them grow into one of the UK’s largest suppliers in their market.
The ideal candidate will be confident on the phone, organised, efficient, and will have excellent customer service experience.
This is an office-based Customer Service Advisor role.
What’s in it for you:
1. Salary: up to £28k
2. 23 days annual leave + bank holidays
3. Free parking
4. Smart casual dress code
5. Hours: Monday to Thursday 9:15am-5:30pm / Friday 9:15am-4pm
6. Fantastic progression potential!
Key responsibilities:
1. Provide a strong supportive role to the Commercial Sales Director by processing orders, being the first point of call for incoming calls, dealing with enquiries, answering emails, and maintaining their excellent customer service reputation.
2. Promote the company’s full range to existing and prospective clients.
3. Maintain information on their database, adding relevant communication notes to assist with logistics and sales.
4. Set up appointments for the Commercial Sales Director.
5. Act as the main contact for the external sustainability and compliance partner.
6. Research new opportunities and work with the Commercial Sales Director on their submission.
7. Work from existing databases to strategically research and target potential new business.
What the employer is looking for:
1. Previous experience in a Customer Service Advisor role.
2. A confident phone manner and excellent communication skills.
3. Great at multitasking and experience in a multifaceted role.
4. Attention to detail and accuracy is key for this role.
5. Analytical, numerically astute, with strong problem-solving abilities.
6. IT literacy is a must - experience in Outlook, Word, PowerPoint, and Excel.
7. Familiarity with working in a fast-paced environment is essential.
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