Summary
The successful candidate will be required, with assistance; to deliver exceptional customer service as part of a highly regarded Network Support Team to ensure a seamless IT service is delivered to the entire school community. The apprenticeship will run for a fixed term of 18 months with opportunity for progression following successful completion.
Annual wage
£23,476 a year
BET Support Staff Scale, Grade 1A (£23,476 pa)
Training course
Information communications technician (level 3)
Hours
Full Time. Shifts to be confirmed. 37 hours per week. 52 weeks per year + 23 days holiday.
37 hours a week
Possible start date
Saturday 1 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Provide support to staff and students throughout the working day.
* Respond to any requests from staff and students.
* Work with the ICT Technician to support repairs of both staff and student devices.
* Work with all staff and students to resolve issues as efficiently and effectively as possible including printer issues, data projectors, student passwords.
* Assist with the installation and application of software licenses.
* Carry out regular health checks on hardware and software.
* Undertake regular in-house training to become certified to carry out repairs on all devices.
* Ensure effective safeguarding procedures are in place and continually monitored.
* Attend departmental meetings and other meetings as required.
* Take part in any necessary training and accreditation.
* Take part in performance management reviews.
* To establish and maintain good relationships with all Students, parents/carers, colleagues and other professionals.
* Assist with the operation of the school’s information and communication networks, undertaking appropriate repairs as necessary.
* Advise on and assist with the effective development of the school’s information and communications networks.
* Assist your line manager and the senior leadership team with hardware and software matters within the school including any ICT developments, relevant bids and suppliers.
* Assist administrative staff with hardware and software operations as required by your line manager including SIMS and Google Suite.
* Ensure that staff and students have a satisfactory, robust, reliable and secure ICT environment, including checking the functioning of all networking connections and active components, back-up
schemes for the curriculum and administration ICT environments.
* Carry out checks including adjusting monitor settings if required and cleaning monitors and keyboards.
* Install and configure hardware and software including new releases, carry out testing and train staff.
* Monitor the performance of hardware, software and the network, identifying problems and resolving them, and advising your line manager of issues and potential improvements.
* Provide live run scheduling and monitoring as required, including integrity checking for archive/back-up data including data export for networks and other regular housekeeping and maintenance procedures.
* Assist with the safe receipt and storage of hardware, software and consumables including any necessary unpacking and installation.
* Maintain accurate and up to date records of all ICT hardware and software on site including, for example, laptops and digital projectors.
* Diagnose and report faults to maintenance contractor including liaising with the contractor in the fixing of faults.
* Check and re-fit toner and cartridges and carry out periodic printer/ photocopier maintenance such as head cleaning and alignment. Liaise with photocopier provider for support as necessary.
* Control stock, including liaising with suppliers, maintaining records, and monitoring stock levels.
* Maintain a log of work undertaken, problems, changes and resolutions.
* Work in conjunction with the Network Manager.
* Monitor and manage the use of the internet within the school, including the management of e-mail accounts.
* Support the network by adding new members of the school community and the archiving of user materials from school leavers (both staff and students) before removal of their user accounts.
* Ensure all staff receive a security badge and remove leavers from the system.
* Maintain user, public and shared folders and desktops.
* Support the delivery of INSET programmes for staff and assemblies as required.
Where you’ll work
65A Broadwater Road
Worthing
BN14 8AH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
The apprenticeship will be fully remote, with full support given on site. This will be for 18 months, with opportunity for progression following successful completion.
Requirements
Essential qualifications
GCSE in:
* English (grade 5/C)
* Maths (grade 5/C)
Desirable qualifications
GCSE in:
* IT/Computing (grade 5/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative
* Patience