An exciting opportunity has arisen to join our Omni-Channel Product & Delivery team here at Matalan as a Product & Delivery Associate.
This role plays a critical part in supporting the Product & Delivery Managers to deliver successful products and services within a defined pillar of the omni-channel platform. The role involves assisting with project coordination, stakeholder engagement, requirement capture and creation, User Acceptance Testing (UAT), release management, data analysis, and customer support.
This is truly an exciting opportunity to grow and learn in a fast-paced and innovative environment. The right candidate will be able to pick up new skills quickly and contribute to the success of a team that is delivering cutting-edge products and services. You will learn from experienced Product & Delivery Managers and other members of the team.
Key Responsibilities
* Support the Product & Delivery Managers in the delivery of great new products and services.
* Assist with project coordination, including task management, risk management, and communication with stakeholders.
* Engage with stakeholders to gather and understand their requirements, ensuring that their needs are met, with a focus on the end-to-end customer journey.
* Support in the UAT process, including developing and executing test plans, and coordinating with stakeholders to gather feedback, ensuring a seamless customer journey across all channels.
* Manage the release process, including planning, scheduling, and executing releases, minimizing disruption to the customer experience.
* Analyse data to identify trends and insights to support decision-making, focusing on understanding and improving the customer journey.
* Provide customer support, including troubleshooting issues and answering questions, resolving customer issues quickly and efficiently.
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness, and growth.
We want to give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Core Benefits
* 20% staff discount, which increases with length of service.
* Thrive Recognition Scheme.
* Wellbeing support provided by the Retail Trust.
* Life Assurance.
* Retail Rewards platform offering discounts for other retailers.
* Pension Scheme.
* Access to a wide range of career development opportunities.
* Additional benefits may apply depending on your role and area of the business.
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