At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail. Sales Training Specialist (12 month FTC) Belfast – Hybrid We are looking for a Sales Training Specialist on a 12 month FTC to join our Belfast Team. This is an exciting opportunity to design, deliver and creat e training content that support s our team live our purpose of helping our customers achieve a better later life. You will operate as a subject matter expert, offering coaching, feedback and delivering training across HUB Retirement Solutions. You will also play a key role in assessing the level of competence of the HUB Retirement Solutions Teams. This is an opportunity to develop your skills in but not limited to the following: Delive ring product training, to non-qualified and qualified advisors Providing c oaching and f eedback Consumer Duty, good customer outcomes Key Responsibilities: Scope and prioritise training requests, connecting learning to key business initiatives and priorities Assist with content development to refine and improve training interventions Provide subject matter expertise for customer experience and our vulnerable customer journeys Play an active role in the continuous development of the job function area Ensure planned objectives are achieved, monitor results and take appropriate actions Provide clear and concise reporting based on trend insights, this includes, utilising outcome data to identify root causes and highlight key themes. Coaching and feedback to individuals/Team Leaders for all red/amber results effectively, ultimately reducing necessary re-work by supporting development. Collaboratively identifying trends and communicating alongside summary recommendations; initiatives; month on month progress, until all agreed benchmarks are achieved Flexibility to recognise future propositional changes and trends (subtle or substantive) allowing the business to respond promptly and compliantly. Understanding the recruitment plan to ensure full training support can be agreed and BAU is not adversely affected Responds to all customer feedback and insight; identified weaknesses (e.g. complaints; NPS; independent feedback; operational losses; competency results Skills and Experience: Demonstrable expertise and practical work experience is key (q ualifications in L&D, compliance and coaching or other related areas are desirable but not essential ) Working in the f inancial s ervice s industry, ideally in the Life and Pensions and Investment Platform sector Significant experience designing training and delivering coaching interactions in a regulated firm. Experience of sales methodologies and a track record of success when using customer centric selling techniques within coaching. C ommunicating ideas or detail to various groups of people and stakeholders across multiple levels Strong facilitation skills (online and in-person) Strong communication and influencing skills – has the confidence to constructively challenge and influence senior stakeholders Ability to motivate others and demonstrate effective team-work, particularly in times of pressure or significant change Ability to be creative in the use of language, graphics, animations, audio and video Strong technical knowledge of our providers/lenders, products, and supporting legislation. High degree of self-motivation, organisation, self-discipline, and enthusiasm to succeed Logical, systematic, and adaptable, with the ability to research and gather facts, working to clear guidelines and company standards Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 28 Days Annual Leave (plus bank) plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved one About Us We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first. That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it. We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy here. Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments here. What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other. We look forward to welcoming you to the team soon.