Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversees internal IT systems and assets, assists with upgrades and fixes. Preparation of Audio Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly.
Accountabilities Include:
Knowledge & Key Skills
80%
Deployment and management of company IT hardware & software.
Call logging/ticketing / 1st and 2nd line support within their SLA
Supporting and troubleshooting comprehensive a wide variety of AV software and hardware (Including but not limited to): Audio (Program and Speech, DSP based systems) - (QSC, Biamp, Shure and Poly sound structure), Projection and Display Devices (Maintenance), Custom Control Systems (AMX/Crestron/Extron/SY), Audio and Video Conferencing Cisco/ Lifesize/ Polycom/ Zoom/ Microsoft Teams), Microsoft Hub, Digital Signage Systems (Scala/OneLAN/Brightsign), Video Wall Display Systems (Datapath/Dexon), IPTV (Exterity / Tripleplay)
1. Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
2. Communicating with customers and site contacts
3. RMA management
4. Reporting - new reporting options
5. Making sure the Service Department is clean and tidy and acting on any H&S issues
6. Work with Microsof...