* Flexitime & various optional shifts available
* Company performance bonus & profit share allowance
About Our Client
The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.
Job Description
Key responsibilities consist of:
* Process customer orders with accuracy, ensuring they are correctly entered into the system and shipped on time.
* Respond promptly and professionally to customer inquiries, offering detailed information on products (such as availability, suitability for specific uses, etc.), order progress, and shipping details.
* Work closely with production teams to ensure order accuracy
* Maintain exceptional customer service throughout the order process
* Handle customer inquiries and resolve any issues promptly
* Monitor and update order status in the company's system
* Coordinate closely with logistics and the distribution/warehouse team.
* Handle customer issues, complaints, and returns efficiently to uphold customer satisfaction.
* Maintain thorough, up-to-date records of customer interactions, transactions, and feedback within our CRM system.
* Assist with preparing export documentation, ensuring adherence to international trade regulations.
* Provide translation support as required.
The Successful Applicant
A successful Customer Coordinator should have:
* A background in I&C field within customer functions
* Strong telephony professional manner & ability
* Proven experience in a customer service role
* Strong coordination and organisational skills
* Excellent communication and interpersonal skills
* Proficiency in using business software and systems
* A collaborative mindset and ability to work as part of a team
What's on Offer
* Flexible working patterns (Optional early 6am start)
* Pension plans & contribution
* 25 days holiday + 8 bank holidays
* Competitive salary
* Performance bonus
* Career progression internally
* Newly improved & situated office
* Permanent vacancy full-time 37.5 hrs
Contact
Callum Crawford
Quote job ref
JN-102024-6577949
Phone number
+44 7890959671