UK Ops Team Leader (Fulfilment)
Department: Customer Operations
Employment Type: Fixed Term - Full Time
Location: Barnsley
Description
Are you looking for an exciting new challenge? Want a career where you can make a real impact? At Dye & Durham, we are always on the lookout for talented and driven individuals to join our diverse team; helping us to deliver our innovative solutions across the globe and allowing our clients to access the critical information they need, when they need it. Make a difference with Dye & Durham.
As Team Leader, your role is essential in ensuring that our customers receive accurate, timely, and effective solutions.
Key Responsibilities
* Ensure all daily figures are reported correctly to Management.
* Review, authorise and record holidays of colleagues within your team on the Loop.
* Record all sickness on the Loop, and escalate any issues to your Head of Department.
* In-depth working knowledge of the job functions of all colleagues within your team.
* Actively support your colleagues in peak workload times.
* Train and support team colleagues as agreed with your Manager.
* Review and record colleagues' capabilities within their job roles.
* Positively interact with other colleagues throughout the business to ensure the customer receives the best service.
* Work closely with the Head of Department to deliver any changes to working processes in line with the business strategy.
* Ensure Group policies are adhered to and escalate any breaches of policy by colleagues to the Head of Department.
Skills, Knowledge & Expertise
* Proficiently operate all our online ordering platforms and in‐house technologies.
* Understand the process for multiple products we supply to customers.
* Have sound knowledge of all our suppliers’ products and services and their applications.
* Understand the overall conveyancing process.
* 2‐3 years working in a process-driven, product delivery role (preferable) or appropriate experience.
* Call handling and administration experience with a high level of attention to detail.
* Experience in managing professional relationships with external clients or suppliers (in person, via telephone, or email).
* Experience in leading or managing a team (desirable).
Job Benefits
At Dye & Durham, we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
* We ask how tomorrow can be better than today.
* We are passionate about solving our customer's challenges.
* Our ideas break boundaries.
* We value different perspectives and encourage dialogue.
* We take ownership and celebrate together.
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