Join a Thriving Telecoms Company as a Technical Customer Services Coordinator Are you ready to take your technology-based customer service skills to the next level? Our client, a dynamic and innovative telecommunications company based in Hemel Hempstead, is on the lookout for passionate individuals to join their team. Specialising in cutting-edge communication solutions for businesses of all sizes, they empower their Channel Partners to deliver exceptional service. Why You'll Love Working Here: Employee-Owned Culture: Be part of a collaborative and supportive workplace where every voice matters. As an employee-owned company, everyone is committed to shared success and growth. Exciting Role: As a Telecoms Provisioning Coordinator, you’ll play a crucial role in managing and coordinating telecommunications services for customers, ensuring they receive top-notch support and timely service. Career Growth: Join a team that values continuous improvement and encourages you to identify opportunities for enhancing processes. Key Responsibilities: Order Management: Process customer orders for new telecommunications services and ensure all details are accurate and complete. Coordination & Communication: Work closely with sales, technical support, and operations teams to facilitate seamless service provisioning and keep customers informed throughout the process. Troubleshooting & Resolution: Identify and resolve provisioning issues, collaborating with technical teams to overcome challenges and ensure customer satisfaction. Quality Assurance: Adhere to company policies and procedures, maintaining high standards in service delivery. Customer Support: Provide exceptional customer service, addressing inquiries and assisting with service setup and configuration. Reporting & Analysis: Maintain accurate records of provisioning activities and generate performance reports to track success. What You Bring: Customer Service Expertise: Previous experience in a fast-paced customer service environment, particularly in telecom provisioning or related roles. Strong Communication Skills: Ability to convey information clearly and concisely, whether over the phone, via email, or in person. Problem-Solving Mindset: Experience managing complex customer issues and driving them to successful resolution. Tech Savvy: Proficiency with telecom provisioning systems, CRM software, and Microsoft Office applications. Team Player: A collaborative spirit and a "can-do" attitude with a willingness to learn and adapt in a dynamic environment. Work Hours: 8:30 AM to 5:00 PM, Monday to Friday, with occasional weekend and bank holiday shifts. If you're looking for a rewarding opportunity in a forward-thinking company where you can make a real impact, we want to hear from you Join us in shaping the future of telecommunications. Apply now