Location: Piperdam Leisure Resort, Dundee, DD2 5LP, Nr Birkhill
Hours: 40 hours per week; Permanent contract
What we need in a nutshell
We’re on the lookout for a passionate and experienced Sports and Leisure Assistant Manager to help lead our dynamic team of holiday heroes! This exciting role is perfect for someone ready to oversee a variety of operations, ensuring every guest has an unforgettable experience while driving revenue and maintaining the highest safety standards.
Who are we?
Away Resorts is a leading UK holiday park operator, offering unique and memorable holiday experiences across a collection of stunning locations. Known for its vibrant atmosphere, exceptional customer service, and innovative offerings, Away Resorts creates unforgettable moments for holidaymakers while continuously investing in its parks to ensure the highest standards of quality and enjoyment.
What you’ll be doing
In this role, you’ll help to oversee the Golf Shop, Sports & Leisure facilities (including swimming pool, gym, sauna, and steam room), and our on-park activities program. You’ll focus on delivering exceptional guest experiences, driving memberships and revenue, maintaining high health and safety standards, and developing a motivated, skilled team. This is an exciting opportunity for a driven operator to make a real impact!
You will:
1. Manage the Golf Shop, including memberships, green fees, buggy hire, and retail operations, to create a seamless guest experience.
2. Oversee Sports & Leisure facilities, ensuring safe operations of the pool, gym, sauna, and steam room, with a focus on plant room and chemical safety.
3. Lead and develop the Sports & Leisure team, ensuring they are qualified, motivated, and delivering excellence.
4. Drive memberships for the gym and golf through exceptional guest engagement and retention strategies.
5. Deliver a standout activities program, monitoring performance and adjusting schedules to reflect guest feedback and trading trends.
6. Ensure the online booking system is managed effectively, maintaining session capacity and proactively planning overflow.
7. Maintain health and safety compliance, ensuring all statutory obligations are met.
8. Monitor and achieve KPIs and profit targets through budget planning and operational efficiency.
9. Build relationships with members, creating a welcoming environment that fosters loyalty.
10. Lead by example, providing incredible guest service and addressing questions with enthusiasm.
Skills, experience and qualities you’ll need
1. Experienced in managing sports and leisure facilities, including golf, pools, gyms, and activities, with a strong focus on health and safety, plant room operations, and chemical management.
2. A commercially focused leader with a proven track record of driving short- and long-term profits while keeping the customer experience at the heart of everything.
3. Skilled in managing, motivating, and developing teams within the hospitality sector, inspiring them to deliver exceptional service.
4. An excellent communicator, both written and verbal, with the ability to engage colleagues and guests effectively.
5. Adept at working under pressure, solving problems, and implementing new strategies with strong project management skills.
6. Self-motivated, hands-on, and ambitious, with a practical mindset, a sense of humour, and a passion for delivering outstanding guest experiences.
7. Detail-oriented with a knack for identifying commercial opportunities to drive revenue and enhance operations.
Nice to have but not essential
1. A current NPNQ (National Pool Lifeguard Qualification)
2. NPMQ (National Pool Management Qualification)
3. Experience in the hospitality sector
4. First Aid Qualification
5. A passion for Golf
Want to join our team? Here’s how to apply
Click on the Apply Now button. If you’re new to our website, we’ll prompt you to register. If you’ve already registered, you can simply log in. Then complete your details and send us your best version of you.
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