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Client Solutions Senior Engineer, Worcester
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Client:
Interactive Medica
Location:
Worcester, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
e01d50626f98
Job Views:
12
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Why do we want you?
At Interactive Medica, we have a strong presence in over 30 countries and create bespoke Cloud-based platforms for our clients. As an experienced SQL Engineer with strong SQL Server experience, you will be the face of this as our first line support! You'll support clients with queries and implement solutions to ensure our platforms run smoothly.
We are Wilmington plc
Through trust and knowledge, Interactive Medica (part of Wilmington's I&D division) provides web-based software applications that enable Life Sciences companies to manage sales, marketing, and medical resources effectively and collaborate with healthcare providers for better outcomes.
Job purpose, tasks, and responsibilities
As our Client Solutions Senior Engineer, your focus will be supporting our clients with our SQL-based platform. You will collaborate with colleagues to deliver optimal solutions promptly.
Travel may be required depending on client needs, within the UK or elsewhere in Europe.
Other responsibilities include:
1. Supervise daily routines & processes for client tools, acting on implementations needed.
2. Identify and implement quality improvements.
3. Respond to support queries within SLA.
4. Advise on and recommend client solutions & alternatives.
5. Build positive client relationships and report on operational & technical aspects.
6. Explore and contribute to new ways of implementing IM technology.
7. Manage client accounts ensuring solutions are effective.
Essential and desirable capabilities
We support colleagues' skill development, but success requires:
1. Experience in a similar role.
2. Degree in a relevant field.
3. Good problem-solving skills.
4. Passion for client satisfaction.
5. Strong SQL Server and Transact SQL knowledge.
6. Knowledge of web tech like Snowflake, Tableau, HTML, JavaScript, CSS.
7. Ability to meet deadlines and inform clients of delays.
8. Excellent interpersonal skills for customer-facing roles.
9. Experience with global clients is a plus.
Before you go....
Find what you’re looking for
Our people value empowerment and opportunity. Our values of inclusivity, collaboration, curiosity, ambition, innovation, integrity, bravery, and passion guide us. Join Wilmington PLC and achieve more with mutual respect, support, and rewards.
What we’ll give you
Hybrid working, benefits including bonus, pension, life assurance, extra holidays, healthcare, gym discounts, cycle scheme, vouchers, and wellbeing resources.
Bring what makes you unique
We embrace diversity and aim to build a positive culture supporting everyone, including those with disabilities. We guarantee interviews for disabled applicants meeting essential criteria and offer adjustments or alternative application methods upon request. Visit our website for details.
Join Interactive Medica to provide web-based solutions for Life Sciences companies, fostering collaboration and management of resources. Be part of a trusted, knowledgeable business making a sector impact. Apply now.
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