Summary
Working within the Strategic Infrastructure Team, you will provide an efficient and effective service, working flexibly to support the work of designated teams within the directorate or service area. Provide excellent customer service, using initiative and working with accuracy and efficiency.
Wage
£14,526.20 to £23,492.04 a year
Training course
Business administrator (level 3)
Hours
As a guide you will be working 9.00am to 5.00pm weekdays. Flexible working hours may be available, including home-working (subject to the needs of the role).
37 hours a week
Possible start date
Monday 7 April
Duration
1 year 9 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* You will be required to build and maintain strong relationships between the council, elected members and our service users
* Provide accurate, timely and comprehensive business support work to service managers and colleagues throughout the council in accordance with the Corporate Standard, adhering to the relevant quality standards, policies and guidance
* The postholder will be responsible for ensuring that service requests relating to the Highways network, are dealt with efficiently and allocated to the correct service for action, maintaining service records and demonstrating excellent customer service in dealing with and responding to contact from colleagues, members and our service users
* Support in the delivery of accurate, timely and comprehensive Business Support
* Learn how to maintain up to date information on manual and computerised files, lists and records
* Learn how to plan meetings and events, diary management, booking venues, circulating agenda papers and minute taking of meetings either by attending meetings or typing up from video/audio transcripts. Ensuring that any follow up actions are progressed
* Input, update and maintain manual and computerised records/systems for internal and 3rd party systems
* Prepare and digitise the relevant documents into Computer systems and co-ordinate the archiving of documents and information in accordance with the Council’s Data Retention
Policy
* Learn to investigate and respond effectively to queries received face to face, by telephone and email, from internal and external customers. Maintaining a high standard of Customer Service at all times
* Contribute to the production of procedure, flow chart and processes documents as required
Where you’ll work
Mulcture House
11 Mulcture Hall Rd
Halifax
HX1 1SP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HALIFAX OPPORTUNITIES TRUST
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Successful completion of this apprenticeship gives you:
* An accredited Business Administration Level 3 qualification
* Workplace Learning
* Provided with a face to face 1:1 Tutor
* Delivery - virtual interactive workshops
* Functional Skills in maths and English, if required
Requirements
Desirable qualifications
GCSE or equivalent in:
* Maths and English (grade C / 5 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Team working