Company Description Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer
We are currently recruiting a Claims Apprentice to strengthen our awesome Credit Management & Claims team based in Bristol.
To administer the processing of customer claims for lost and damaged parcels, subsequently issuing financial settlements where applicable and appropriately communicating to customers when not.
Manage customer interactions via telephone and email, ensuring our customers' expectations are always appropriately met
The Claims Apprentice will work alongside their wider team whilst completing a Level 3 Business Administration apprenticeship.
To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit, issuing settlement or rejecting where appropriate
Ensure all tasks are completed within agreed timescales, ensuring all defined quality standards are met.
Apprenticeship Qualification:
Completion of a Level 3 Business Admin qualification.
Candidates must have achieved GCSE/Level 2 in Maths and English or be willing to complete this during the apprenticeship.
Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.
Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)
Independently motivated, with the ability to take on tasks and duties without immediate direction
High attention to detail to produce accurate and quality work
Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship pay
Funded Training to develop your skills
The opportunity to progress your career within the business
Further training to develop wider skills
Key Measures of Performance :
Compliance to training and qualification schedule
Training reports