Salary -£26,000 – £28,000
At Blink Payment, we provide payment technology powered by people. We innovate and use the latest technology. We aim to make keeping track of payments and getting paid as easy as possible for our clients.
We’re looking for a Driven Senior SDR ready to take the next step in their career. We want to hear from you if you’re eager to break into an Account Executive role.
What makes us different:
* Personal Touch - rated 4.7 on Trustpilot, you can talk to us anytime via online live chat, email, WhatsApp and phone.
* Platform - Our payment platform is secure and seamless, with every payment type your business will ever need.
* Simplicity - We like to keep things simple - your business payments and reconciliations all in one easy-to-use platform.
Our platform feels smart and savvy whilst helping businesses get paid quickly, easily, and securely. We provide a simple flow, facilitating multiple payment options, in-depth reporting and customisation, all in one place.
Our core values:
* Bring a positive vibe
* Stay switched on
* Be a problem solver
* Nothing is too much
The Role:
We’re looking for a Client Support Specialist to ensure a best-in-class experience for our customers. Someone who can effectively handle and resolve customer queries, build strong relationships with our clients, and understand our technology and vision in depth. We love competitive, high-energy individuals who never back down from a challenge!
Key Responsibilities:
* Managing and resolving customer support tickets in a professional and diligent manner
* Taking full ownership of the end-to-end support process – from initial report to resolution
* Meticulous record-keeping on Salesforce
* Engaging through all client support channels – Phone, Email, Live chat
* Supporting and maintaining key relationships with other departments within the business
Ideal Candidate:
* Excellent attention to detail and organisational skills
* Previous experience working in a customer facing role
* Excellent communication and interpersonal skills
* Alignment with all of Blink’s core values
* Ability to maintain a personable and professional manner
Why join Blink Payment?
* Come on board a fast growing privately owned business
* 26 Days Annual Leave + Bank Holidays
* An additional day of annual leave for your Birthday
* Early finish on a Friday at 3:30PM
* Private Health Insurance (Vitality)
* Access to Perkbox - our flexible benefits portal
* Matched pension contributions up to 6%
* Enhanced maternity/paternity leave
* Frequent company social events + quarterly company off-sites
* Learning & Development Opportunities
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