Join to apply for the Commercial Performance Manager role at Allesgutmann Media Design
3 days ago Be among the first 25 applicants
* Location: North West - CW7
* Hybrid working – 3 days in the office, 2 from home
We are currently recruiting for a Commercial Performance Manager to work on a large complex TFM contract. Working alongside a dedicated FM team, you will run a helpdesk/finance admin team of 6 who schedule all PPM and Reactive works across the contract. A large part of the role will be working alongside the Account Manager and helping to monitor the overall performance of the contract, running reports and analysing KPI data. You will also help keep the sites compliant, ensuring penalties are actively avoided and financial targets are met to ensure professional services are always delivered to the client.
Duties of the role
* Performance Reporting: Support the Account Manager by producing monthly deduction, service and performance reports, daily updates and weekly dashboards as required.
* Performance Management: Monitor contract performance daily, including SLA performance, processing KPI contract requirements, and service request management. Identify trends and minimise failures by providing feedback to the team.
* Process Improvement: Lead reviews of data collection processes to maintain high-quality reporting and create actionable insights for the operations team.
* Data Quality: Ensure accuracy and reliability in all performance data through rigorous checks.
* Risk & Benchmarking: Collaborate with senior leaders to manage contract benchmarking, identify risks, and document mitigating factors.
* Governance: Support governance through meeting documentation and creating action points in line with guidelines for sustainability and Health and Safety.
* Helpdesk Management: Manage the helpdesk effectively, ensuring all information is correct and processes are followed by the team and customers.
* Team Leadership: Manage the helpdesk team, offering coaching support and monitoring quality. Ensure that the team is adequately skilled and complete relevant training requirements.
In exchange for your hard work, you will get the following benefits:
* Pension scheme
* 25 days holiday + bank holidays (33 total)
* Company car or £5,000 car allowance
* Medical and life insurance
* Training and development schemes
* Robust additional benefits including discounts on gym, shopping schemes, CSR days off, ability to buy holidays, cycle to work scheme.
Candidate Requirements
* PFI experience is desirable
* Understanding of contractual compliance
* Strong Excel skills
* Experience with running reports
* CAFM proficient
* Excellent planning and organisation skills
* Experience managing a Helpdesk team in an FM environment
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Building Construction
#J-18808-Ljbffr