Reception Manager
Burgh Island Hotel is a bucket list destination for many, but what is Island life really like? We’re totally unique, beautifully eccentric, we love creating memorable experiences, and we also remain a little bit of a mystery! Above all, we are here for our guests and we thrive on delivering the best service possible. If our description and your description match, a future at Burgh Island could be in the offing.
We are looking for a talented Reception Manager to join the executive team on the island. This influential person will report directly into the Hotel Manager and must be passionate about making one side of the business their own.
This will be someone with enough initiative to work creatively, but professional and patient enough to get the best from our well-established team. Relocation to the island (Kingsbridge TQ7) or its immediate surrounds is crucial due to the nature of the role.
What we would like to see in your application:
* Great, confident and natural leadership skills, and a desire to motivate and train
* A great track record in delivering high standards
* Someone who is adaptable, and thinks strategically about operating commercially and sustainably
* Someone who is a quick thinker and a good decision maker
* A positive attitude and passion for the product
* Someone who embraces change and innovation
* A people person with the ability to show respect, empathy, and care to all team members
* Excellent communication skills, and an ability to influence people
What we will ask of you:
* Responsible for the management and accountability of the front office operations
* Ensuring the highest standards of customer service are delivered and budgeted revenue and profitability are achieved
* Ensuring the smooth running of all the front of house operations through communication and in providing an excellent environment for guests and staff across all areas of the hotel
* Maximises revenue for bedrooms, ensuring all revenue avenues are explored and utilised and all reservations are carefully input
* Ensures forecasting and reporting are accurate and revenue targets are met
* Ensures reservation process is fully mapped out for all team members, and guest satisfaction tracked and improved
* Ensures all PCI and GDPR requirements are met
What you can expect from us:
* A warm welcome and supportive colleagues
* A culture of friendliness and a passion for creating unique experiences
* Determination to understand our people’s strengths, and deploy them in the best possible way
* An opportunity to be part of an ambitious management team, working together to drive the business towards success
* An emphasis on change management and innovation
* Generous staff discounts and free stays throughout the Inn-telligence group, plus friends & family discounts
* Meals on duty, and assistance with accommodation needs
* Length of service rewards
Job Types: Full-time, Permanent
Pay: £27,000.00-£34,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
* Tips
Benefits:
* Discounted or free food
* On-site parking
Schedule:
* 10 hour shift
* 8 hour shift
* Overtime
Work Location: In person
Reference ID: Reception Manager
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