Customer Service Advisor
Our business is growing and we’re hiring Customer Service Advisors to support our partners and customers. Our Customer Service Advisors pride themselves on offering excellent service, achieving targets and being part of an industry leading company. If you would like to be part of our award winning company then read on…..
* Competitive salary of £23,300 per annum
* Remote working with no requirement to travel to the office
* Full time hours (37.5 pw) worked Monday to Friday between 8am- 6.15pm
Why work for us?
* 25 days annual leave (plus bank holidays)
* Buy or sell up to 5 days holiday per year
* A competitive workplace pension scheme
* 3 weeks comprehensive remote training from the start date
* Coaching and mentoring, continual support
* Opportunities for internal progression
* Support for your personal development
* 24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We're an award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners.
We're a successful business with a Trustpilot rating of 4.5, an Employee Net Promoter Score (eNPS) of 29, a Glassdoor rating of 4.6 and a Silver Sustainability medal.
The role
As a Customer Service Advisor, you’ll deliver an exceptional customer experience focusing on first time resolutions for internal and external customers. Working as a first point of contact for our valued partners and customers, you will also:
* Communicate effectively via telephone and email, dealing courteously with enquiries from customers and partners
* Take a ‘customer first’ approach to query resolution
* Proactively mitigate any escalations
* Process information in accordance with company processes and procedure
* Comply with industry regulations in line with business requirements
* Keep up to date with all organisational changes to provide up-to-date information to partners and customers
We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.
Who we’re looking for
If you thrive in a fast-paced environment, work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career. At Premium Credit, you’ll be supported to develop and expand your skills, knowledge and experience.
We’re looking for Customer Service Advisors who have:
* Experience in delivering excellent customer service within a contact centre environment (financial services experience would be beneficial)
* A genuine passion for delivering excellent customer service, ensuring an empathetic approach
* Confident and clear communication skills, with a tenacious attitude toward problem solving
* Versatility in your approach, adapting your style for each customer
* The ability to work well in a fast-paced environment
* Confident IT skills
* Flexibility, professionalism, drive and a willingness to learn
* The ability to work within a team
You'll be responding to high volumes of calls. We don’t work with scripts as our customers and partners have individual needs, therefore you should be confident in asking questions to clarify customer requirements.
The recruitment process
1. Our recruitment team will review the application and the requirements listed in the job description to assess your suitability for the role. We’ll contact you with our decision.
2. If successful, we’ll arrange a Telephone Evaluation call to get to know you and your motivations, tell you more about the role and Premium Credit Limited, and answer any questions you may have.
3. If we both agree to continue, we’ll set up a video interview with the Hiring Manager. Whatever the outcome, we will let you know.
4. If you are successful following the video interview, then we'll extend a verbal offer, which will be followed up in writing if you verbally accept.
We're committed to providing reasonable adjustments or accommodations for applicants. If you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk
If you're made an offer of employment you'll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
So, if this role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply?
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates.
#J-18808-Ljbffr