Job summary Come and join our 5-star practice as rated by our patients and the PMA National Finalists for Reception Team of the year 2023. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. 18.5 hours per week Monday 13:00 20:00 (7.5) Wednesday 08:00 - 13:00 (5) Friday 08:00 14:00 (6) Main duties of the job Job Description Please review the job description & job advert located in the attachments section of the portal. About us We have an exciting opportunity to welcome a Medical Receptionist to join our ever-growing, forward-thinking practice. We pride ourselves on providing high quality general practice services to 11590 patients in, and around Alsager. Why join us? - CQC rated GOOD in all areas - £11.50 (will increase once passed probation). - Six weeks' annual leave bank holidays pro rata - High staff retention - Occupational sick pay once attained minimum period of service - Purpose built building - High Achievers Date posted 18 February 2025 Pay scheme Other Salary £11.50 an hour Contract Permanent Working pattern Part-time Reference number A2455-25-0000 Job locations Sandbach Road South Alsager Stoke-on-trent ST7 2LU Job description Job responsibilities Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments While seeking treatment patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff will respect their privacy and act appropriately Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Organise Clinics for Minor Operations Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Discuss with other members of the team how the policies, standards and guidelines will affect own work Reporting any potential H&S risks identified Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance Work effectively with individuals in other agencies to meet patients’ needs Effectively manage own time, workload and resources Read code data on EMIS WEB Text patients on accurx as advised by line manager Call patients for their annual recall Process blood forms through ICE Enter ‘Carer’ and ‘Have a Care’ data into system as appropriate To have an awareness of data entry to the Open Exeter system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient’s healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Check NHS Net and Outlook emails daily and action as required Care Navigation to ensure patients are directed to most appropriate service Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff/management with general tasks as requested Job description Job responsibilities Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments While seeking treatment patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff will respect their privacy and act appropriately Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Organise Clinics for Minor Operations Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Discuss with other members of the team how the policies, standards and guidelines will affect own work Reporting any potential H&S risks identified Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance Work effectively with individuals in other agencies to meet patients’ needs Effectively manage own time, workload and resources Read code data on EMIS WEB Text patients on accurx as advised by line manager Call patients for their annual recall Process blood forms through ICE Enter ‘Carer’ and ‘Have a Care’ data into system as appropriate To have an awareness of data entry to the Open Exeter system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient’s healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Check NHS Net and Outlook emails daily and action as required Care Navigation to ensure patients are directed to most appropriate service Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff/management with general tasks as requested Person Specification Experience Essential Educated to GCSE level or equivalent Experience of working with the general public Experience of administrative duties Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable EMIS GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Person Specification Experience Essential Educated to GCSE level or equivalent Experience of working with the general public Experience of administrative duties Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable EMIS GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cedars Medical Centre Address Sandbach Road South Alsager Stoke-on-trent ST7 2LU Employer's website https://www.cedarsmedicalcentre.nhs.uk/ (Opens in a new tab)