Job Description
Customer Service Dispatcher, Warrington (FTC)
📍 Location: Warrington
📄 Job Type: Fixed Term Contract
💰 Competitive Salary + Excellent Benefits
Join Jungheinrich - A Global Leader in Intralogistics Solutions!
Why Jungheinrich?
✔️Competitive salary with structured pay progression & paid overtime
✔️Industry-leading training & career development opportunities
✔️25 days’ holiday + bank holidays
✔️Pension scheme & private healthcare options
Role Purpose:
We are seeking an experienced Customer Service Dispatcher to ensure the efficient allocation of engineering resources, meeting customer expectations in a timely and cost-effective manner.
You will manage both planned and unplanned work, ensuring all tasks are prioritised, assigned, and completed effectively while maintaining excellent communication with internal and external customers.
Key Responsibilities:
🔧 Log and handle customer calls efficiently, adhering to agreed procedures.
🔧 Build strong relationships with customers, engineers, and colleagues.
🔧 Provide regular updates to customers on the status of their work.
🔧 Allocate and monitor incoming work (planned and unplanned).
🔧 Manage VOR trucks and escalate issues as needed.
🔧 Coordinate with Area Service Managers for absence and absence planning.
🔧 Process and verify engineers' timesheets for accuracy and productivity.
🔧 Ensure correct charging of customer work and clean error logs.
🔧 Participate in team and Area Service Manager meetings.
🔧 Monitor engineers' performance and escalate concerns when necessary.
🔧 Procure engineers' tools and materials as needed.
🔧 Perform additional duties assigned by the Customer Service Manager.
Role Requirements:
✔️ Strong experience in planning, scheduling, or dispatching.
✔️ Ability to thrive under pressure in a fast-paced environment.
✔️ Excellent communication skills at all levels.
✔️ IT literacy.
✔️ Experience in a service-related industry is desirable.
✔️ Strong organizational and multitasking skills.
Competencies:
* Adaptability
* Attention to Detail
* Flexibility
* Resilience and Tenacity
🚀Ready to Elevate Your Career?
Join Jungheinrich UK and be part of a company that invests in its people, technology, and future. Apply today and take the next step in your engineering career!
📩 To apply, submit your CV via our careers page or contact our recruitment team for more details.
Jungheinrich UK - Moving Towards a Brighter Future!