Job summary Reception staff work within the practice call centre and on the front counter at either site Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Offer general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Uphold the values in the GP Direct mission statement and patient charter Main duties of the job The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following lists. Provide a welcoming effective and efficient reception service to patients and visitors Undertake all reception duties as required Support clinicians in emergency situations Call Centre Attend to incoming calls from patients and other callers as required, this is a primary element of the roles Deal with all general enquiries, explain procedures and make new and follow-up appointments Report all Significant events/ incidents in accordance to local protocols Process, acknowledge and complete practice notes (PNs) as per rota, twice a day Processing repeat prescriptions in accordance with practice guidelines, electronically and manually About us GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth. GP Direct is based at two sites in Harrow, key points include: Excellent local reputation with a high Google review score A large team of around 30 clinicians and 40 non-clinical staff A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP Highly skilled and varied admin and reception team of over 40 staff Above average QOF and enhanced services achievement year on year CQC rating of 'good' overall Above average GP Patient Survey results Involvement in local and national pilots such as the NHS clinical pharmacists' pilot Extensive use of information technology to enhance the patient journey and improve performance Date posted 07 February 2025 Pay scheme Other Salary £13.85 an hour Contract Permanent Working pattern Full-time Reference number A4400-25-2025 Job locations 3-7 Welbeck Road Harrow HA2 0RQ Doctors Surgery Eastcote Lane Harrow Middlesex HA2 8BS Job description Job responsibilities This role requires a 38-hour workweek with the following fixed schedule: Monday: Day Off Tuesday: 1:30 PM 6:30 PM Wednesday: 8:00 AM 6:30 PM Thursday: 8:00 AM 6:30 PM Friday: 8:00 AM 6:30 PM Saturday: 8:00 AM 12:30 PM Please be advised that this schedule is set and cannot be adjusted. Job description Job responsibilities This role requires a 38-hour workweek with the following fixed schedule: Monday: Day Off Tuesday: 1:30 PM 6:30 PM Wednesday: 8:00 AM 6:30 PM Thursday: 8:00 AM 6:30 PM Friday: 8:00 AM 6:30 PM Saturday: 8:00 AM 12:30 PM Please be advised that this schedule is set and cannot be adjusted. Person Specification Experience Essential Experience of working within general practice, the NHS or supporting organisations such as 111 Skills Essential Ability to provide quality care Good interpersonal and communication skills Good IT skills Desirable Knowledge of general practice policies and systems Qualifications Essential GCSE grade A to C in English and Maths Desirable Qualified to NVQ level 2 in Health and Social Care Person Specification Experience Essential Experience of working within general practice, the NHS or supporting organisations such as 111 Skills Essential Ability to provide quality care Good interpersonal and communication skills Good IT skills Desirable Knowledge of general practice policies and systems Qualifications Essential GCSE grade A to C in English and Maths Desirable Qualified to NVQ level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name GP Direct Address 3-7 Welbeck Road Harrow HA2 0RQ Employer's website https://www.gpdirect.co.uk (Opens in a new tab)