Salary
£23,000 - £25,000 depending on experience
Location
Dunstable & District
Workplace
Office based
Contract
Permanent
Hours per week
38 hours
How to apply
You can email admin@dunstable.cabnet.org.uk to find out more information about this role and how to apply.
About the role
Citizens Advice Dunstable are looking for a Generalist Adviser to provide high quality information, advice and support to people. As a Generalist Adviser, you will provide both face-to-face and telephone advice and support on issues including welfare benefits and employment, and additional problems such as homelessness, referring to specialist support as required. Ideally, you will have some experience of giving advice/support and working with vulnerable clients. Training can be provided on welfare benefits and other advice areas. We would also like to hear from current volunteer advisers who are looking to get into paid employment.
This role aims to deliver advice and support to people to improve their circumstances.
We want people who are passionate about providing an effective service to those most in need, demonstrating the ability to engage skilfully with clients who are vulnerable and distressed, while having proven skills in working in a busy environment.
You will be a highly motivated and strong team player with excellent interpersonal and organisational skills. You should possess the ability to understand complex information, good numeracy skills, and effective oral and written communication skills for the purposes of negotiation and reporting.
Your responsibilities will include:
1. Addressing the causes of financial crisis
2. Connecting clients to the right people at the right time
3. Preventing individuals from needing food bank support on an ongoing basis
There will be opportunities to progress within the organisation.
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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