Job description
NRL are currently looking for a Training Development and Labour Administrator in Birmingham to join our clients team.
Duration: Permanent
Start: ASAP
Hours: Mon-Fri 36.5
Location: Birmingham
Personal Skills Required:
▪ Innovative thinking to support the needs of the operations.
▪ Ability to verbally communicate at all levels of seniority to build rapport, trust and respect.
▪ Resilient and flexible when under pressure and can demonstrate agility in a changing landscape.
▪ Motivated to seek out where improvements can be made and implementing these changes
▪ Keen eye for detail and resilient to balance conflicting priorities.
Qualifications:
Essential
▪ Previous administration experience essential
▪ Proficient in Microsoft packages
▪ GCSE qualification or higher in Maths and English
▪ Ability to analyse and interpret data
Desirable
▪ CIPD desirable
▪ Previous Learning and Development Experience
▪ Previous Labour experience
Roles & Responsibilities:
➢ Provide ‘Helpdesk’ service to answer or channel appropriately any first point contacts (whether internal or external) and resolve or escalate as appropriate. To include: telephone queries, visitors to department, written enquires and reception cover as required.
➢ Ensure that accurate records are kept in line with Data Protection
➢ Undertake any ad hoc projects as directed
➢ Responsible for ensuring that queries/responses are dealt with quickly
➢ Updating and maintaining Training and Development database systems such as Kalidus and electronic files
➢ Support as and when required to any HR projects in line with agreed annual HR objectives
➢ Continuously review and improve the training and development administration services to ensure we are professional, efficient, business focussed and better than our competitors.
➢ Produce and distribute course joining instructions and evaluation forms for all internal and external course delegates as required.
➢ Manage attendance and drop out figures and report back accordingly.
➢ Manage vetting ➢ Hotel/venue and car bookings
Please apply with your updated CV and a member of the team will be in touch.