What's involved with this role: £ 34,314.00 to 37,938.0, depending on experience Housing Advisor Reference no: Bristol 5261688 Pay Rate: £37,938.00 per annum 37 Monday - Friday, normal working hours This is a permanent role City: BRISTOL Enhanced DBS disclosure required This role will be office based for the 3 - month probationary period. Candidates must live within a commutable distance to Temple Meads. You will prevent and relieve homelessness amongst citizens by assessing the level of need of individuals & families presenting as homeless or at risk of homelessness, to determine the appropriate pathway to support them in line with the council’s statutory duties, and work with them & third parties to resolve their housing difficulties. Key Responsibilities: Investigate & assess applications from single people & families that present to the service as homeless or at risk of homelessness to decide on and fulfil the council’s statutory duties. Co-ordinate and proactively manage a caseload of citizens in housing need and work with them to resolve their housing difficulties, including those that may have complex needs and referring to appropriate services where necessary. Apply high standards of customer service, critical thinking and a problem-solving approach when working with vulnerable citizens, tenants, landlords & colleagues, to achieve positive housing outcomes for those with housing needs. Provide authoritative advice and information to tenants and landlords on statutory rights and tenancy law. Promote a range of housing initiatives/options to prevent & relieve homelessness, and for homeless households, consider alternative options to the use of temporary accommodation. Identify and actively facilitate mediation and conciliation opportunities between citizens and third parties, to prevent homelessness. Secure appropriate accommodation & support services for citizens in housing need. Key requirements: Knowledge of homelessness legislation, though extensive knowledge is not required. Demonstrate an understanding of legislation relating to homelessness, and an ability to interpret and apply changes in legislation, policies, procedures to working practices. Awareness of complex needs, including addictions and dual diagnosis. Substantial and relevant experience of interviewing/holding difficult conversations with members of the public, including those with challenging behaviour. Experience of working with other organisations and the voluntary sector in a professional capacity to achieve positive outcomes Excellent interpersonal & communication skills (particularly written), with the ability to converse with citizens and provide complex information Excellent negotiation, mediation, and conciliation skills to achieve effective understanding between individuals and groups with potentially conflicting objectives. Strong IT skills, with the ability to use multiple systems. Ability to manage challenging behaviour. Analytical thinking, with a focus on identifying and addressing root issues. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. "XI ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.