We are seeking a dynamic and experienced Warehouse Operations Manager to join our growing team. This critical role, you will be responsible for the end-to-end management of our cold chain operations, ensuring seamless transportation, storage, and distribution of perishable goods. You will lead a dedicated team, driving excellence in compliance, safety, and operational efficiency. Your expertise will be vital in maintaining our high standards and ensuring customer satisfaction. Key Responsibilities: Cold Chain Excellence: Oversee all aspects of the cold chain process, guaranteeing product integrity and adherence to food safety and hygiene standards. Team Leadership: Manage and develop Shift Managers, Supervisors, and the Operations Transport and Planning Co-ordinator, fostering a strong team culture. Inventory Control: Maintain accurate inventory using WMS and oversee cycle counting. Regulatory Compliance & Safety: Ensure adherence to all relevant regulations and maintain a safe working environment. Lead audits and manage incident reporting. Process Improvement: Drive efficiency and cost reduction through process optimisation. Supplier Management: Manage relationships and contracts with third-party suppliers. Performance Monitoring & Reporting: Track KPIs, generate reports, and address operational issues. Manage the Davis Derby system. HR & Resourcing: Manage colleagues, implement performance processes, and ensure adequate resourcing. Budget Management: Develop and manage budgets, identifying cost savings. Customer Satisfaction: Ensure timely deliveries and maintain product integrity. Strategic Planning: Collaborate to plan workload and resource allocation. Skills & Experience: At least 3 years of proven experience as an Operations Manager, Warehouse Manager, or similar role within a cold storage or temperature-controlled logistics environment. Strong leadership skills with a track record of managing teams in a fast-paced setting. In-depth knowledge of cold chain logistics, food safety standards, and HACCP compliance. Proficiency in warehouse management systems (WMS) and inventory control processes. Exceptional problem-solving, decision-making, and organisational skills. Excellent communication and interpersonal abilities. Ability to thrive under pressure and manage multiple tasks effectively. Proficient in Microsoft Office Suite and relevant software. Understanding of budgeting, cost control, and financial management.