Managerial responsibility for admin and clerical staff within the Division To create an environment in which staff and patients are valued and respected. To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the Department (and within and outside the Trust where appropriate.) To encourage the development of any staff directly managed to their full potential through systematic individual performance review and the establishment of personal development plans, reflecting the needs of the organisation and the individual. Manage sickness, disciplinary and performance issues in line with Trust policies. To demonstrate leadership and motivate staff within the service area. To ensure effective systems of communication are in place and utilised. Ensure compliance with all relevant Trust policies and Standing Financial Instructions. Recruit and induct staff in line with Trust policies and procedures. To support the workload of the Cancer Data Manager and deputise for them in their absence. To be responsible for the departments MAST and IPR performance, ensuring arrangements are made proactively to keep the department compliant. Responsible for running Cancer services; to ensure that all MDT coordinators/ Validators are pro-actively tracking/ validating patients and taking all of the necessary steps to ensure appointments are booked at the earliest opportunity in the pathway. Running weekly step off reports as appropriate. Ensure that relevant administrative procedures are up to date and Trust policies & procedures are adhered to at all times by staff managed. Ensure that there are processes in place to capture key KPIs, which will need to be analysed and presented in report format. Ensure that there are robust policies in place so that there is always adequate admin support and cross cover to provide a seamless service across all teams. Ensure systems are in place to monitor the PTL, ensuring all 28d, 31d, 62d and 104d + patients are managed with breaches kept to a minimum and the constitutional targets of 14d and 62d pathways are met. Ensure that there are reliable processes in place to record sick leave, professional leave and annual leave, providing reports to AGM/GM. Contribute to workforce planning of administration staff, ensuring that staffing levels and skill mix are appropriate to support service delivery and systems are in place to provide an appropriate level of cover during AL. Manage risks and take remedial actions in accordance with the Trust Risk Risk and Clinical Governance To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions. To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered. To support the systems of incident reporting and education of staff following incidents and adverse events. Maintains and develops an environment and culture that improves health, safety and security. Regularly assesses risks to health, safety and security using the results to promote and improve practice. Supports a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.