Rubicon Consulting is currently recruiting a Customer Solutions Design Specialist on a 6 Month Contract based in South West England.
This position is INSIDE IR35.
About This Role:
As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders, and externally facing third-party technology providers as part of and reporting into the practice manager. Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance policies, you will independently execute a range of workstreams in the creation of end-to-end Unified Communication and Collaboration technical designs.
Ensuring that business requirements are successfully translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.
You will be part of an industry-leading UK Secure Design team working closely with other architects, designers, technology experts, business managers, and business analysts. You will bring your expertise and diverse experience to each challenge, ensuring successful solution delivery across a vast variation in highly sensitive and unique opportunities and projects.
Responsibilities:
1. Capture detailed customer technical requirements and translate them into detailed solution designs, adhering to established design methodologies.
2. Manage and recommend on the technical direction, helping to determine the optimal solution design for customers.
3. Manage the review and validation processes for both new developments and existing products and services, ensuring complete integration across all aspects. Consider the broad impact of solutions on the product roadmap.
4. Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Manage customer solution design engagements and statement of work creation, including any third-party deliverables.
6. Facilitate the development of strong customer relationships at the senior level by providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
7. Drive consistency in architecture and technical processes with the aim of reducing costs and increasing productivity.
8. Undertake customer migration planning and implementation.
9. Coordinate impact assessments and design documentation updates.
10. Resolve complex solution and service issues, lead root cause analysis, troubleshooting, and escalation.
11. Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
12. Ensure the delivery of thought leadership in complex bids and agree on a strategic approach as part of customer solution design.
13. Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
14. Champion, continuously develop, and share knowledge on emerging trends and changes in customer solution design with the team.
Skills & Experience:
1. Hold UKSV SC or Developed Vetting clearance.
2. Comprehensive knowledge and experience of on-premise and cloud unified communication technology architecture disciplines:
* Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP)
* Video conferencing
* Enterprise mobility (4-5G, EMM, MDM)
* PaaS, SaaS Unified and telecommunications solutions
1. Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (i.e., Cisco, Juniper, Ericsson, Nokia, F5, and Palo Alto).
2. Comprehensive knowledge and hands-on experience in designing, configuring, testing, and commissioning complex unified communication technologies.
3. Preferably have the following professional training and/or accreditations:
* Cisco technologies (CCNP Collaboration)
* Ribbon technologies (SBC-ISP)
* Blackberry technologies (BSIP)
* VMware technologies (VCP-EUC)
* And any one of these:
o Avaya technologies (ACIS)
o Atos technologies (STI)
o VMware technologies (VCTA)
o Any other industry COTS unified communication technologies.
4. Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed change meet customer requirements.
5. Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions.
6. Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge.
7. Experienced in working within highly sensitive (T3) HM Government departments or agencies environments.
8. Preferably working knowledge and experience in HMG MoD compliance and security policies.
9. Self-starter who can work independently with minimal support and guidance.
Our Company:
Rubicon Consulting is a Talent management consultancy that helps you to optimise business performance and competitive advantage by choosing the right people first time. #J-18808-Ljbffr