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Aftersales Support Team Leader
Location: Warwick
Hours: Full-time
About the Role
We are looking for a motivated individual to lead a team providing exceptional customer service and aftersales support. This role involves resolving customer complaints, supporting team members, and managing day-to-day operations to ensure efficient service delivery.
Key Responsibilities
* Lead and train the team to handle customer queries effectively.
* Resolve escalated issues and implement solutions to prevent recurrence.
* Support daily operations, including taking calls, responding to emails, and processing orders.
* Review and improve processes regularly to enhance service quality.
* Monitor team performance and provide coaching where needed.
* Handle customer issues promptly and ensure accurate record-keeping.
* Deputize for the Aftersales Manager when required.
About You
Required Skills and Experience:
* Experience in customer-facing roles and team management.
* Strong problem-solving skills.
* Good organizational and communication skills.
* Ability to work independently and as part of a team.
Personal Attributes:
* Customer-focused, motivated, and adaptable.
* Resilient under pressure with a positive attitude.
* Strong team player with attention to detail.
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