Senior Service Desk Engineer - Stockton on Tees
3 month initial contract
£275 - £325 p/d (inside IR35)
IT department within a leading construction engineering business seeking a highly proactive and analytical Senior Service Desk Engineer for initial 3 month contract.
Responsibilities include:
1. Logging of tickets and managing through to resolution (both hardware and software).
2. Installation and configuration of new hardware, software, and services.
3. This role is a standalone role which is predominately 2nd through to 3rd Line, with some 1st line when required.
Requirements:
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
1. Windows OS Support (Windows 10)
2. Active Directory and Office 365 Admin
3. Microsoft Teams
4. Supporting AV products
5. Ideally an understanding of web gateway filtering
6. An understanding of networking concepts including support of VPNs
7. Experience working on a Service Desk / management and prioritization of ticket queues
8. Any experience with ServiceNow will be highly favored
Potential for this role to turn permanent after 3 month initial contract.
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