Job Description
Seymour John are delighted to be partnering with Dyke Yaxley (an Accountancy practice) to support them in hiring the critical role of Operations Director based in Shrewsbury.
SALARY & BENEFITS
£65-90,000 depending on experience, plus …
30 days holiday plus 8 statutory days
Bonus scheme (new scheme being designed)
10% (salary sacrifice available)
Health and wellbeing support package
Flexibility to work from home when required – given the nature of this role it is office based and working on site. The address is 1 Brassey Road, Shrewsbury, SY3 7FA
COMPANY INTRODUCTION
At DY, building lasting relationships with our clients is at the heart of everything we do. For over 100 years, we’ve helped individuals and businesses thrive, enabling prosperity at every step. We take great pride in the connections we’ve fostered with both our clients and colleagues.
Our success is driven by our people and their expertise, allowing us to deliver a service that is second to none. We pride ourselves on our stable and experienced team, ensuring clients enjoy consistent, personalised support from a dedicated Director, Client Manager, and Engagement Team.
We employ 105 people and have a sales turnover of £7.5m We are aiming to develop this to £11.5m over the next three to five years through growing our Advisory services to form a greater share of our business versus Compliance activities.
You will report to Managing Director, Marie Bramwell. She began her journey with DY as a student placement in 1995! After graduating, she returned to the firm and qualified as a Chartered Accountant in 2001. She then managed the Tax Department from 2001 to 2005, served as Operations Manager from 2005 to 2006, and was promoted to Operations Director in 2006. In May 2019, Marie was appointed Managing Director
The Board is being re-shaped and going forward will look as follows:
Managing Director, Operations Director, Finance Director, IT Director/Sales & Marketing Director (same person), People & Culture Lead
For more information please visit www.dykeyaxley.co.uk or DYKE YAXLEY LIMITED overview - Find and update company information - GOV.UK
Culture and Values
Enabling Prosperity For All sums up Dyke Yaxley’s philosophy. This means how the business looks after it’s people, and how it’s people look after the business. It means working with the clients with whom you enjoy a mutually beneficial business relationship, and it means being a positive contributor within the community.The Company’s recent investment in a People and Culture Lead underlines their commitment to DY being a great place to work, and we hope an organisation you’d be proud to be a part of.
Why are we hiring?
Marie has essentially been doing both the MD and Operations Director roles concurrently, with some support from a Practice Manager. It’s clear that Marie and the board need an experienced senior operator by their side to help lead and develop the business and it’s people for the challenges of today and the future. Marie even maintains her own modest client portfolio, though this role will be 100% non-billing.
A recent review of the whole business and Gallup survey has driven valuable insight into making the business even better, with a range of change projects being kicked off or planned soon. Initiatives and action points include:
* Review of the structure to meet the current and future needs of the business along with re-designed job roles and dedicated KPI’s
* Smaller teams with managers and team leaders who have the time to nurture, give consistency and get the best from their people.
* Development of processes and workflows for optimal efficiency.
* Training people in following the right processes.
* Investigation and development of software and AI opportunities – what does the business need to invest in to stay efficient, profitable, relevant and future fit?
* Better use of Teams to support remote workers such as those at home, away on audit or based overseas.
* Customer focused projects to provide effective, in-demand services to help them navigate changes in the business or regulatory landscape.
* Review of reward and recognition
JOB ROLE DESCRIPTION
Grade: Director (not legal Companies House Director)
Role Purpose
As an Operations Director you will act within a role which is pivotal in shaping the successful the overall success of the business through enabling high production output which will enable the prosperity of the company.
The Operations Director will be responsible for the overall development of Dyke Yaxley Limited, focusing of change management, efficiency, compliance and client services.
Responsible for overseeing the Company operations across the Company, leading with the business goals in mind and promoting the long term growth of the company through efficient use of resources and increased production.
Role Responsibilities
Strategic Leadership
* Developing and implementing operational strategies that align with the Company’s goals, supporting business growth and enhancing profitability.
* Partnering with senior leadership to drive business development initiatives and improve client services.
* Leading the Company’s operational planning, ensuring the strategic objectives are converted into achievable goals and performance metrics.
* Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the company’s values and behaviours, championing themselves as a leadership role model
Operational Management
* Overseeing the day-to-day operations to ensure efficiency, quality control and productivity across all departments.
* Implementing and improving workflows, systems and processes to enhance service delivery and client satisfaction.
* Managing resource allocation including staffing level, team assignments, workload balancing to support business needs.
* Researching changes to technology and implementing systems and AI, assisting the IT & Innovation Director to identify key technologies to make improvements to production and efficiency.
Financial Oversight
* Working with the Finance Director to set budgets, monitor financial performance and control operational costs.
* Analysing financial and operational data to identify opportunities for cost savings and improved efficiency.
* Preparing report for the Operations Board on key performance indicators (KPI’s), operational challenges and financial performance.
Team Leadership & Development
* Leading and mentoring a team of Departmental Managers, creating a culture of accountability, continuous improvement and client-centricity.
* Conducting regular performance reviews, setting goals and identifying professional development opportunities.
* Driving recruitment and retention efforts, working with the HR Department and People & Culture Director to attract top talent and build a skills and high performance team.
Quality Control & Compliance
* Ensuring that the Company’s services meet regulatory requirements, industry standards and client expectations.
* Overseeing internal practice assurance processes and addressing any compliance issues promptly and effectively.
* Staying informed on industry trends, compliance regulations and best practices to ensure the Company stays competitive.
* Responsible for overseeing and reporting on GDPR breaches. Responsible for reviewing whether any processes changes or training requirements are needed as a result of a breach.
* Leading the Technical Committees, to ensure compliance across all functions and ensuring quality of services remains at an excellent standard.
Client Relationship Management
* Facilitate the skills, techniques and tools required to maintain and strengthen client relationships, ensuring high levels of satisfaction and retention across the business.
* Supporting the on-boarding process, ensuring that new clients are set up effectively and experience a seamless transition.
* Acting as a point of escalation for client issues and working with teams to resolves concerns quickly and effectively.
* Appropriate, effective allocation of Client Portfolios across the business.
Skills & Qualifications
* Exemplary business leader, showcasing proven experience in change management, operational management and strategic leadership.
* Exemplary people leader, showcasing skills in the ability to develop the overall team and act as a role model across the firm.
* Professional Accounting qualification such as ACA, ACCA and/or proven experience within the accountancy, financial services, or professional services environment.
* Exhibiting a sound knowledge of accountancy practices relevant to operations, compliance, and regulatory requirements.
* Demonstrates an ability to build excellent client relationships, with the ability to navigate client concerns and queries to the highest standards.
* Showing a keen commercial mind, with the prosperity of the business in mind as a strategically minded professional.
* Exhibiting excellent interpersonal skills, with the ability to engage and communicate effectively with a variety of both internal and external stakeholders.
To Apply
Please contact Phil Topper at Seymour John on 07929 159674 or email phil@seymourjohn.com
Seymour John is a recruitment and HR consultancy business formed in 2012 and employing over 30 people. Our Shropshire centred team of 9 people provide recruitment services to owner managed businesses and partnerships, through to large corporates and private equity or investor backed businesses. For more information please visit www.seymourjohn.com