Customer Care Coordinator
Based in Hemel Hempstead
Permanent
Part time - 3 days per week
£20-25K per annum
Experience Required:
* Experience of working in a professional secretarial/administration role
* Previous experience in a demanding and fast paced customer service environment
* Excellent communication skills, both written and verbal
* Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills
* Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
* Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
You will be responsible for:
* Leading Customer satisfaction
* Ensuring all information is up to date
* Being first point of contact for Residents and contractors
* Dealing with complaints with repair works