Trainee Quality Assurance AssistantBenefits:
* Discretionary annual bonus (individual, team, company performance)
* Dental Scheme
* Perkbox (discounts on brands)
* Free GP and wellbeing services, including counseling
* Hybrid working available after initial training
Become part of a fast-growing company, proud to hold a strong customer service ethos, who have earned multiple industry awards. Offering hybrid work options. Promoting a collaborative, family-like culture with regular social events and opportunities for career growth.Role Overview:The Trainee Quality Assurance Assistant will work within a small team, refining and managing quality assurance processes across multiple operations areas. This role is ideal for candidates eager to learn and gain experience in a variety of departments. Full training will be provided.Key Duties:
* Conduct regular audits, including call listening across Operations
* Provide feedback on quality metrics and generate regular reports for senior management
* Collaborate on action plans to improve quality and customer outcomes
* Monitor control effectiveness and suggest improvements
* Drive continuous improvement across operations
Skills and Experience:
1. Strong communication skills (written and verbal)
2. High attention to detail
3. Proficient in ...