The Role
Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Front Office team and use your skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will be responsible for Reception, Guest Relations and Nights, but you will need to work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.
What we look for
1. Creative and inspiring leadership
2. Attention to the smallest details
3. A passion for guest service
4. Excellent communication
5. Analytical skills
6. Knowledge of Opera would be advantageous
What's in it for you?
7. Great development opportunities
8. Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
9. Interest free season ticket loans (conditions apply)
10. Access to a 24/7 Employee Assistance Program
11. Pension and Healthcare Schemes
12. Wagestream - get access to earned salary before payday
13. Paid volunteering days
14. Generous recommend a friend scheme
15. Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
16. Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
17. Great Recognition program
18. ...and many more!