Time 4 Recruitment are delighted to be working with one of the UK`s largest maintenance and service contractors. We have a fantastic opportunity for a Permanent Resident Liaison Officer to join a new team in Cumbria working a very well establish and highly reputable client who offers their services to hundreds of thousands of properties across the UK.
As Permanent Resident Liaison Officer overall aim is to deliver exceptional customer service to the company staff, clients and residents works in a timely manner to a high standard and to meet the client’s expectation
Key Responsibilities:
* Communicate with customers, Bell staff, and clients
* Deliver pre-work notifications and manage appointments
* Handle customer complaints and issue resolution
* Conduct customer surveys (door-to-door and phone)
* Assist with project administration and quality plans
* Scheduling of works
* Drive team to successfully deliver agreed KPI's
* Liaison with full team regarding reactive works
* Support community projects as needed
* Update client portal
Requirement for the role of Resident Liaison Officer
* 1+ year in a similar role
* Excellent customer care, communication, and organisational skills
* Proficient in MS Office (Excel/Word)
* Full UK driver’s license
* GCSE English & Maths (Grade C or equivalent)
Benefits of this role
* A Competitive salary - £24,000, + bonus opportunities
* Car allowance of £4,165 and fuel card
* 31 days holiday (incl. Bank Holidays) increasing with service
* PPE provided
* Cycle to Work scheme
* Life Assurance and Pension contributions
* Paid enhanced maternity/paternity leave
* Employee Assistance Programme
* Long service awards
* Refer-a-Friend Bonus
* Location – Cumbria
To apply for this role please send your CV to Hazel Baron through the