We are delighted to welcome applications for a Clinical Director at North West Veterinary Specialists. This vital leadership role will be part of the hospital's senior leadership team (SLT) working closely with the Hospital Director (HD) and leading the vet team. This is an exciting and rare opportunity for an internal associate with a passion for mentoring, leadership and further development at a senior level whilst still having an opportunity to continue with some clinical duties.
For informal conversations or queries please contact Amy Bowcott (Senior Talent Acquisition Business Partner) amy.bowcott@linnaeusgroup.co.uk.
Applications for this role will close at midnight on 14th October 2024. We aim to shortlist candidates for interviews in late October 2024 (dates TBC) and candidates will be notified of the outcome of their applications by these dates.
Main Purpose and Goals
Leadership
* Lead the vet team in the delivery of all aspects of clinical quality, operational efficiency, development of the hospital team, customer service and commercial performance.
* Provide a clear strategic vision and operational clarity.
* Create a high performing culture that is challenging, supportive and collaborative whilst developing leadership and clinical capabilities across all associates.
Clinical Delivery, Quality and Governance
* Design and implement lean, simple and customer-centred systems and processes that deliver high quality clinical care.
* Create a culture of high quality care, quality outcomes and customer service.
* Ensure effective governance and assurance controls are in place to enhance quality & outcomes including the use of risk assessments and audit, learning and development, and technical and service development.
* Carry out clinical duties as a veterinary Specialist.
Commercial Performance
* Accountable for the delivery of clinical & quality outcomes, budget targets, business growth, people metrics, associate engagement, and customer experience.
* In conjunction with the HD, Financial Business Partner (FBP) and senior leadership team (SLT) contribute to the production and approval of the annual opex/capex budgets and any in-year forecasting - with particular emphasis on service revenue growth and clinical cost areas.
* In conjunction with the HD and SLT, delivery of agreed P&L including revenue, costs and margins.
Future Strategy & Growth
* Contribute to the delivery of annual/long term performance reviews and future strategic/operating plans for the hospital.
* Identify and implement innovative ideas that lead to the development of the hospital and the wider Linnaeus Group.
* Work with other Clinical Directors, the Linnaeus Medical Directors, MDs, Primary Care Directors (PCD), and Hospital Directors to develop aligned strategies that deliver the organisational objectives and vision.
KEY RESPONSIBILITIES
Leadership
* Develop and deliver a shared vision to members of the clinical team, engaging and inspiring the team to contribute to the development of clinical activities within the hospital.
* Bring NWVS core values and leadership behaviours to life through effective role modelling, collaboration, challenge and developing talent.
* Effectively lead change across vet team through ensuring a collaborative approach with associates and ensuring that the reasons for change are effectively communicated, understood, owned and implemented.
* Focusing on the veterinary team, build a high performing team through the attraction and retention of highly skilled and capable clinical associates.
* Spend quality time with associates and in particular with service heads to direct, coach, support and delegate accountability through a devolved leadership culture of ownership and empowerment, identifying opportunities for learning and development in both associates and self.
* Create a high performance culture through effective communication by demonstrating an awareness of different communication styles and behaviours and responding to these.
Clinical Delivery, Quality and Governance
* Create the local clinical strategy ensuring that all members of the clinical team are involved and that proposed initiatives and programmes enhance quality and service outcomes.
* Deliver the highest quality clinical care and outcomes with focus on:
o Safety: avoiding harm to patients from care that is intended to help them.
o Timely: avoiding unnecessary delays to care that may cause harm.
o Effective: Providing evidence based services.
o Efficient: Avoiding waste, minimising duplication, optimising productivity.
o Person centred: establishing connections with clients and referring vets to deliver high quality care.
* Create and implement quality improvement activities including audit, risk assessment and clinical governance processes, benchmarking with other referral practices and responding to learning opportunities.
* Create a culture of professional development including effective CPD, student placements, residency and internship programmes and clinical research, ensuring compliance with RCVS requirements.
* Ensure compliance with all statutory, legal and regulatory areas relating to clinical practice including, for example, RCVS, GDPR, Health and Safety etc.
* Input to Linnaeus wide accreditation standards e.g. RCVS PSS and ISFM Cat Friendly Clinics and other national projects and initiatives.
* Carry out clinical duties as a veterinary Specialist.
Commercial performance
* Be accountable for delivering veterinary clinical quality, efficiency and productivity, business growth, people metrics, associate engagement and customer experience.
* As a member of the SLT be accountable for the development and delivery of the annual budget and financial targets including sales, staffing, stock, consumables, capital expenditure, pricing, cost control and debt management.
* Create a culture and be a role model for building positive empathetic relationships with clients, offering excellent levels of service with clear communication including obtaining appropriate consents, having fee estimates in place, providing clear treatment recommendations and effective complaint oversight and management.
* Create a culture and be a role model across the clinical teams for building effective support relationships with referring vets, including clear communication, outcome correspondence, competitive CPD programmes, advice/service support, and issue resolution.
Future Strategy and Growth
* Use metrics and market intelligence to identify the hospital’s current clinical positioning, its strengths, risks and opportunities to create a future change plan for improvement and growth across the performance metrics.
* Work with the Head of Nursing Services and veterinary service heads to define an achievable clinical strategy that aims to deliver the best veterinary care and provide additional products and services.
* Identify unique services and lines where market opportunities exist and work with the HD and SLT to create business cases for growth and investment.
* Create a culture where the clinical team work collaboratively with the marketing team and BRM to effectively understand the customer needs and enhance their experience.
* Ensure that the clinical and marketing agendas enhance brand awareness and perception, and support business growth through effective vet relationships, enhanced clinical services, CPD programmes and website support.
* Contribute to product, service and growth opportunities within the wider Linnaeus group and Mars Veterinary Health.
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