IT Service Manager (Contract – 6 Months, Hybrid)
Rate: £500-600 Inside IR35
Duration: 6 months (possible extension or perm)
Location: London (2 days/week in-office)
We are seeking experienced IT Service Managers to join a major industry program, ensuring service readiness for a key go-live milestone in September 2025.
Role Overview
As an IT Service Manager, you will be responsible for overseeing IT service delivery across multiple suppliers, ensuring seamless coordination, and maintaining high service standards. You will play a key role in major incident management, supplier coordination, and continuous service improvement.
Key Responsibilities
* Service Delivery Management – Ensure IT services meet SLAs/KPIs and align with business needs.
* SIAM-Based Supplier Coordination – Manage vendor interdependencies for effective end-to-end service delivery.
* Major Incident Management (MIM) – Lead incident response and resolution, including out-of-hours support on a rota basis.
* Continuous Service Improvement (CSI) – Identify and implement enhancements to service efficiency and quality.
* Governance & Compliance – Ensure IT service operations comply with industry regulations and internal policies.
* Risk Management – Address service-related risks, disaster recovery, and contingency planning.
* Stakeholder Engagement – Act as a key liaison between technical teams, suppliers, and senior management.
What We’re Looking For
* Proven experience as an IT Service Manager within an ITIL framework.
* Strong vendor and stakeholder management skills in a complex, multi-supplier environment.
* Experience with major incident management and service improvement initiatives.
* Knowledge of SIAM models and best practices in IT service delivery.
* Ability to work in a fast-paced and regulatory-driven environment.
If you are an IT Service Manager looking for an exciting opportunity to contribute to a high-profile industry program, apply today!