Job summary
Salary £24,667.50 - £26,974.35
Full Time 37.5 Hours per week (Mon-Fri)
NHS pension available.
NHS General Practice seeking an enthusiastic, hardworking and flexible person to join our lively practice team.
You will provide general secretarial/administrative support to the Doctors, Health Professionals and Practice Manager. This will involve general administrative tasks including word processing, electronic filing and communication administration.
Main duties of the job
You will be a first point of contact for the surgery and liaise with many agencies and people inside and outside the service. You will represent the surgery at all times in a calm, courteous and efficient manner and demonstrate good customer skills. Other areas covered include:
1. Secretarial
2. Assist with finances
3. Admin
4. HR
5. Liaise with Contractors
About us
We aim to provide a modern, responsive and efficient service tailored to your individual needs, putting you at the centre of your care and working in partnership. We place great importance in continuity of care and using the best up to date evidence to inform your health choices. We look forward to working with you to optimise your health!
An Approved Training Practice. Member of Harness GP Network within Brent CCG, which is part of NW London Collaboration of CCGs of NHS London. We are a Partnership of GPs. We employ Associate GPs, Clinical Pharmacists, Physician Associate, Practice Nurses, Healthcare Assistants / Phlebotomists. We also teach young Trainee Doctors, many of whom plan a career in general practice.
Job responsibilities
You will provide general secretarial/administrative support to the Doctors, Health Professionals and Practice Manager. This will involve general administrative tasks including word processing, electronic filing and communication administration.
You will be a first point of contact for the surgery and liaise with many agencies and people inside and outside the service. You will represent the surgery at all times in a calm, courteous and efficient manner and demonstrate good customer skills.
You will organise the practice electronic, paper and telephonic communications reliably and efficiently and prioritise effectively. You will log and actively manage incoming requests for information reports and other work and referrals to hospital, communications and other workflows to ensure the practice functions as efficiently as possible.
You will log and track payments for work carried out and ensure timely receipt and follow up of defaulters.
You will work cooperatively within a mixed team of receptionists, administrators and clinicians and will develop and facilitate good team-working.
Key Responsibilities:
* Provide an efficient, accurate and high-quality word processing service for GPs and Health Professionals as required.
* Manage the patient referral process safely and efficiently including the urgent 2 Week Wait cancer referrals.
* Act as first point of contact for the surgery administrative team.
* Keep accurate financial records and maintain probity according to protocols.
* Manage all forms and requests for information or reports from insurance companies, solicitors, social services, DWP, patients or other agencies.
* Organise and place job vacancy adverts.
* Liaise with a range of contractors as required.
* Maintain appropriate stock levels of stationery and other items.
Confidentiality:
In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential.
Health & Safety:
The post-holder will assist in promoting and maintaining health, safety and security as defined in the Practice Health & Safety Policy.
Mandatory COVID Vaccinations in Healthcare:
New starters will be required to provide evidence of their vaccination status.
Person Specification
Qualifications
Essential
* Good Standard of Education to GCSE standard or equivalent
* High standard of work with MS Office Word, Excel
* Previous experience of secretarial/admin role
* Professional manner
* Excellent communication skills
* Ability to work autonomously and be part of a team
* Ability to deal with conflict and maintain patience and diplomacy at all times
* Reliable, Adaptable and Flexible
Desirable
* Higher or further educational qualification
* Advanced Level Microsoft Office incl. Powerpoint.
* Previous experience of working within an NHS environment
Employer details
Employer name
Willow Tree Family Doctors
Address
343 Stag Lane, London, NW9 9AD #J-18808-Ljbffr