Employer: University Hospitals of Morecambe Bay NHS Foundation Trust
Employer type: NHS
Site: Furness General Hospital
Town: Barrow in Furness
Salary: £26,530 - £29,114 per annum pro rata
Salary period: Yearly
Closing: 30/04/2025 23:59
NHS AfC: Band 4
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
Working within a speciality team to manage the patient pathway taking into consideration all aspects of that pathway to include:
1. NHS national performance targets.
2. Track and pursue all results ensuring they are managed appropriately.
3. Ensure all patients receive appointments in a timely fashion and any other aspect of managing the patient pathway.
4. The post holder will work with other Patient Navigators (PN) to ensure timely care and optimal waiting list management for all patients in relevant specialities.
5. The post holder will be responsible for the day to day supervision of secretaries and clerical officers within the speciality admin teams, escalating any concerns or issues to the Administration Manager.
6. It is essential that the post holder exercise initiative commensurate with the role and that confidentiality is maintained at all times.
7. Oversee the allocation and distribution of the work ensuring that the Standard Operating Procedure is adhered to.
8. Responsible for the supervision and monitoring of new staff.
Main duties of the job
1. Provide an administrative service for the specialties, Consultants and their Multi-Disciplinary Teams when necessary.
2. Knowledge and independent judgement to deal with enquiries/problems from patients and others on their behalf.
3. Arrange meetings and where necessary, type agendas and be responsible for accurate minute taking.
4. Attend Multi-Disciplinary Team meetings for the relevant specialty where necessary.
5. Liaise with all staff concerned with patient services, e.g. Medical, Nursing staff, Medical Records Department, X-ray Department, Patient Contact Centre and Management etc.
6. Where Departmental Policies and Procedures are under review or being written, the post holder will be expected to participate in the process.
7. Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of a secretary and clerical officer.
8. Through self-development, continuously update best ways of working and maintain and improve knowledge and competence.
9. The post holder must possess the ability to work as a team member as well as a leader when required and be able to adhere to strict deadlines.
10. When required, assist with the investigations and compilation of responses to complaints within optimum deadlines.
11. The post holder must undertake all mandatory training as required by the Trust.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education and Qualifications
* NVQ3 in Business Administration or equivalent or relevant experience ECDL or recognised typing qualification or relevant experience GCSE Maths and English or equivalent
Experience, Skills and Knowledge
* Experience of undertaking a range of secretarial duties to include:
o Diary management
o Typing correspondence
o Answering telephone queries
* Experience of using MS Office systems
* Experience of overseeing a small team of staff
* Knowledge and use of medical terminology
* Word processing skills
* Knowledge of Data Protection Issues and the requirement for confidentiality
* Evidence of good, clear communication skills, and ability to use tact and diplomacy when speaking to Patients
* Proficiency in English language
* Demonstrates a high level of motivation
* Ability to work under minimal supervision
* Demonstrates a commitment to team working
* Evidence of continuing to update knowledge and personal development
* Demonstrates a willingness to change as the role evolves
* Ability to travel cross bay
* Self motivated
* Attention to detail
* Co-operative, flexible, enthusiastic, approachable and friendly
* Excellent communication skills
* Clear understanding of patient confidentiality
* Previous experience as a Secretary in a medical setting
* Experience of using a Patient Database
* Experience of using digital dictation software
* Experience of Audio typing
* Experience of working with spread sheets and databases
* Awareness of Quality management systems
* Awareness of H&S issues
* Knowledge of national performance targets, choose and book, Access plans and Governance Issues
Personal Qualities
* Ability to work under minimal supervision
* Demonstrates a commitment to team working
* Evidence of continuing to update knowledge and personal development
* Demonstrates a willingness to change as the role evolves
* Ability to travel cross bay
* Self motivated
* Attention to detail
* Co-operative, flexible, enthusiastic, approachable and friendly
* Excellent communication skills
* Clear understanding of patient confidentiality
PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.
The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive.
The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.
We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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