The Clinical Coordinator will be responsible for overseeing, coordinating, and managing the clinical practice and case management of a specific service/programmatic area (see list above). To that end, the Clinical Coordinator may act as a liaison between the agency and external entities involved in the specific service area. The Clinical Coordinator will oversee the performance of direct care clinical staff, counseling staff, and/or casework staff in that specialty area. The Clinical Coordinator will be responsible for understanding the clinical specialty area and will ensure that services are delivered in compliance with best practice standards, contracting and regulatory entities’ performance specifications, agency policies, procedures, and regulations. If appropriate, the Clinical Coordinator will ensure that his/her supervisees provide high-quality clinical care in keeping with best practices and that those supervisees attend to risk issues, documentation of care, timeliness of documentation, professionalism, productivity, and administrative issues related to providing clinical care. The Clinical Coordinator will also provide direct services to clients at an established productivity proportionate to other responsibilities.
Responsibilities
1. Oversee, coordinate, and manage the clinical practice and case management of a specific service area (see service area above).
2. Compose oneself with professionalism, ethical practice, and compassionate regard for consumers/clients. To this end, the clinical supervisor should demonstrate competency, reliability, honesty, integrity, respectfulness, continued learning, positivity, mutual support, effective collaboration, active listening, and attention to the responsibilities of the job.
3. The Clinical Coordinator will provide direct clinical care to youth as a part of the youth’s residential placement. The services may include but are not limited to: assessment and treatment planning, individual therapy, family therapy, group therapy, clinical consultation, clinical case management, discharge planning, and/or aftercare/follow-up. A caseload will be established for each Clinical Coordinator based on the number of supervisees assigned to the Clinical Coordinator and other established additional tasks. Achieving the clinical expectations of this caseload may involve working evening hours.
4. In situations where census is low in a program, the Clinical Coordinator will be expected to contribute in other ways to the programmatic functions (for example, providing trainings and support to direct care staff, providing additional clinical groups to program residents, reviewing records to ensure best practice in documentation).
5. The Clinical Coordinator may also provide clinical supervision to clinical and/or paraprofessional staff; this role involves teaching, supervising, coaching, supporting, mentoring, modeling, evaluating, monitoring, motivating, and inspiring supervisees such that the highest clinical care is provided to clients and their families.
6. The Clinical Coordinator is responsible, with oversight and support from his/her supervisor, for any mid-year performance review, annual performance appraisal, and for addressing and monitoring any areas of performance improvement and/or progressive discipline which may arise.
7. Work to ensure that supervisees meet productivity/caseload expectations, that schedules of supervisees are filled, and that waitlist times for services are minimized by attending to supervisees schedules and ensuring that clinical cases are progressing and being closed when they no longer meet medical necessity.
8. The Clinical Coordinator may also serve as an adjunct member of the site’s leadership team and will provide support to program management in the development, implementation, and maintenance of program expectations, practices, and business goals.
9. Ensure that any issues or concerns related to risk (client risk, staff risk, facility risk, and/or programmatic risk) or ethical misconduct are immediately brought to the Director or Assistant Director of Behavioral Health Services, or the AVP or VP of Behavioral Health.
10. Attend and participate in a variety of meetings, committees, trainings, staff meetings, clinic team meetings, etc. related to Behavioral Health Services or Residential Services.
11. Represent the agency at community events, as appropriate.
12. Work in an integrative and supportive fashion with other departments within the agency, and provide assistance as needed.
13. Completes other duties as assigned.
Qualifications
1. Demonstrated strong knowledge of child/youth and family clinical care and support, as well as mental health, educational, child development, child welfare, community outreach, and juvenile justice systems.
2. Proof of a valid driver’s license, acceptable driving record, and reliable personal transportation to fulfill essential job functions is required.
3. Demonstrated knowledge and competency with direct psychotherapeutic clinical care, including risk assessment, safety planning, general comprehensive assessment, treatment planning, service delivery, and discharge/after-care planning.
4. Knowledgeable of program specifications (BSAS, CBHI, DCF, DPH, DYS, and EEC), regulatory requirements, licensing requirements, credentialing requirements, HIPAA, and other laws and regulations related to clinical care.
5. Demonstrated strong ability to exercise discretion, confidentiality, collaboration, and independent judgment.
6. Demonstrated excellent oral and written communication skills, organization skills, timeliness, reliability, problem-solving, and ability to work collaboratively and effectively with others.
Education, Clinical Licensure, and/or Experience
1. Master’s or Doctoral Degree in Psychology, Social Work, Marriage and Family Therapy, Mental Health Counseling, or related field required.
2. Independent clinical license required (unless otherwise indicated by regulatory entity).
3. Minimum of two years clinical experience (unless otherwise indicated by regulatory entity) in a behavioral health setting, preferably working with child, adolescent, and family services.
4. Familiarity with Electronic Health/Billing Record required.
5. Bilingual (Spanish/English) capabilities preferred.
Physical:
Must be able to perform sedentary aspects of position, including, but not limited to desk and electronic work, typing, driving to meetings and trainings, as well as driving/transporting clients as necessary. Must be able to perform the duties listed above, with or without a reasonable accommodation.
Employee may be required to intervene in order to de-escalate and/or provide safety and if essential, provide physical management of clients, using methods and techniques approved by the agency and appropriate to ambulatory and home-based settings.
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