Are you a skilled engineer with management experience looking to join a growing business that provides a high level of autonomy and opportunities to succeed?
Impact Recruitment are currently recruiting for a Field Service Manager to work with a well-established, family-run business. The company began over 20 years ago and is a trusted leader in the materials handling equipment industry.
Position Details:
Location: Brackley
Hours: Monday-Friday 8am-5pm
Contract Type: Full-Time Permanent
Pay: £55,000 - £65,000 (DOE)
Responsibilities and Duties:
1. Manage an efficient and profitable field service operation that can be scaled up as the business grows.
2. Lead and manage the office and field teams to achieve required levels of performance.
3. Fully accountable for the performance of your team and all HR responsibilities including hiring and firing.
4. Oversee daily scheduling and invoice operations, coaching best practices and promoting efficient operations.
5. Act as the main point of contact for customer technical support, diagnosing, documenting, and resolving issues.
6. Work with lead engineers and suppliers for technical support.
7. Spend routine scheduled time in the field to assist engineers and build strong relationships.
8. Provide occasional emergency cover when necessary.
9. Monitor spares availability for engineers and manage their van stock to maximize first fix rates.
10. Promote the company’s service offering and encourage engineers to do the same.
11. Take ownership of the customer relationship and customer satisfaction with our service offering.
Qualifications and Skills:
1. Ideally have a qualification in an electrical and mechanical field.
2. MUST have previous experience as a Field Service Engineer.
3. MUST have managed a team of engineers, at least at a supervisor level.
4. MUST have a proven ability to meet goals with a demonstrable record of achievement in field service metrics.
5. Evidence of relevant education and training.
6. Electrical and mechanical product knowledge.
7. Proficiency in effective communication, both with your team and customers.
8. Full UK driving license.
Benefits:
1. Company car provided.
2. Laptop and phone provided.
3. Opportunity for progression into a potential Head of Service role managing Regional Service Managers.
4. Participation in team and company gamification programs.
If you are a motivated, results-driven individual with a strong background in engineering who enjoys a hands-on management role, then please apply with an up-to-date CV. Impact are working on behalf of a client. If you do not hear back within 72 hours of your application, please assume you have been unsuccessful.
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