Description
Facilities Manager
Location: M3/M4/Home Counties – Multiple Sites
We are looking for a high-performing, energetic facilities professional to join our clients growing team. The successful candidate will oversee all day-to-day facilities management matters for a varied portfolio. Experience with managing agents is essential, as is the ability to hit the ground running. You must lead from the front, be hands-on, and excel in time management and prioritisation.
Job Purpose:
To establish, develop, control, and manage services and operations on behalf of the landlord for a large property or sub-regional portfolio. Ensure compliance with all statutory regulations, internal policies, and best practices in service delivery.
Key Objectives:
1. Ensure compliance with health, safety, environment, and security standards.
2. Act as an ambassador for the company and leader of the team, driving standards and leading by example.
3. Manage landlord and tenant expectations within set financial limits.
4. Agree, monitor, and manage budgets to ensure cost, quality standards, and efficiencies are met.
Key Accountabilities:
5. Ensure cost-effective provision of agreed facilities management services for the landlord(s).
6. Lead the procurement and management of all relevant FM services, ensuring optimum standards.
7. Monitor and control budgets, ensuring costs are allocated correctly and within agreed levels.
8. Ensure compliance with all statutory and internal obligations for property operations and maintenance.
9. Maintain and develop relationships with tenants and stakeholders to ensure service levels are maintained.
10. Manage supplier relationships to ensure compliance and delivery of services.
11. Ensure all building services and life safety systems are maintained as per scheduled frequencies.
12. Contribute to the marketing of the property/properties, managing digital and other media where necessary.
13. Identify training and development needs within the FM team, ensuring high competence and personal development.
14. Ensure the FM team understands their roles and conduct regular operational reviews.
15. Monitor the performance of the FM team and work with management and HR to resolve issues.
16. Propose and develop environmental and sustainability opportunities, setting objectives and monitoring progress.
17. Represent the company as a key contact for clients, tenants, suppliers, and other stakeholders
Person Specification:
18. Excellent knowledge of current statutory legislation, especially regarding health, safety, and environment. IOSH qualification is essential.
19. Proven experience managing contractors and service levels within agreed budgets.
20. Experience managing complex buildings.
21. Strong problem-solving skills and resource matching.
22. Knowledge of service charges and budgeting techniques.
23. Excellent organizational and time management skills.
24. Self-motivated and able to work independently.
25. Strong interpersonal and communication skills.
26. Flexible approach to working patterns.
27. Facilities management experience in retail or mixed-use environments.
28. Interest in the property sector and tenant requirements.
29. Good IT skills, particularly in Microsoft Word and Excel.