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We are now hiring Customer Service Advisors.
Who We Are:
Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Who You Are:
We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates a positive atmosphere in our centres. As a person, you’ll be engaging; always championing exemplary standards and service.
Role Overview:
Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor, you are responsible for providing a warm, positive, and professional welcome to each customer while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, get involved in selling pre-packaged merchandise, and serve hot beverage refreshments to our customers.
What You Will Do:
As a Customer Service Advisor, you’ll manage the customer database, proactively drive membership sales, and provide accurate information to assist customers in selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services and lead generation. This is a results-driven role where your natural ability to influence and persuade will shine through.
To be successful as a Customer Service Advisor, you’ll need flexible and effective verbal communication, numerical, and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably, you’ll have experience delivering first-class customer service and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you!
Main Responsibilities:
* Offer a consistent and outstanding level of customer service.
* Build rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs.
* Achieve KPIs and sales targets set by RCRM and central support.
* Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre.
* Manage all customer sales and bookings correctly, assisting customers in their choices; while positively and proactively driving retention.
* Assist in the development of programming through innovative ideas and actions to meet customer demands.
* Manage complaints sensitively, promptly, and politely in accordance with company guidelines, escalating where necessary.
* Process and prepare food and drink orders, assisting with service when required.
* Present and sell food and drink stock to customers in a friendly, efficient, and timely manner, in line with established company and legislative standards.
* Fill and replenish food and drink displays, ensuring all displays are presented, merchandised, and priced in line with established standards.
* Receive, store, and rotate food and drink deliveries.
* Conduct basic record-keeping tasks, such as temperature checks and wastage records.
What We Can Do For You:
We offer attractive employee benefits and competitive rates of pay. We can provide training and qualifications in a range of leisure activities as well as skills for life. Our extensive range of training and development opportunities have options for full or part funding.
If you are interested in starting or furthering your career in leisure, then we want to hear from you!
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