We are seeking a dedicated Customer Service Advisor, who will provide first-rate service and support to our customers within the financial services sector. The successful applicant will be a key liaison between the company and its customers, resolving queries and offering solutions in a timely and professional manner. Client Details Our client is a well-established financial services company, with a medium-sized team spread across the UK. They pride themselves on their commitment to customer care and are recognised for their comprehensive range of services in the financial sector. Description Handle and resolve customer queries via telephone and email Provide customers with accurate, valid, and complete information regarding financial services Identify and assess customer needs to achieve satisfaction Follow communication procedures, guidelines, and policies Manage customer accounts and keep records of customer interactions Contribute to team effort by accomplishing related results as needed Profile A successful Customer Service Advisor should have: Proven customer support experience or experience as a client service representative Familiarity with financial services and products Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively Job Offer Salary £24,000 per annum Opportunities for professional development within the financial services industry A supportive and friendly team environment Comprehensive benefits package We invite all qualified Customer Service Advisors who are passionate about financial services and customer care to apply. This is a fantastic opportunity to join a company that values its employees and offers a rewarding work environment