About The Role
Team Insights Lab
Working Pattern - Hybrid minimum of 2days per week in either the Vitality London, Bournemouth or Stockport office.Full time hours per week. Salary will be dependent on experience and location.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
* Strong communication skills
* Strong analytical skills
* Navigation of a matrix organisation
What this role is all about:
The primary purpose of this role is to support the overall Vitality vision and business strategy by turning the measurement of customer experience (CX) into a science and using it to drive continuous improvement through all customer journeys and the wider business.
The successful candidate will understand customer needs and priorities, industry advances and Vitalitys capabilities. They will be an intellectual CX leader focussed on building data and insight from all Vitality UK interactions with members, advisers and group scheme administrators in order to challenge, improve and develop truly customer-centric journeys and experiences.
Key Actions
1. Undertakes or commissions research that provides valuable insight and analysis for business stakeholders and supports optimisation of all customer journeys to drive advocacy, loyalty and an exceptional customer experience.
2. Analyses...