Salary £24,285 to £25,335 per annum FTE (Band 4)
Application Deadline: Monday 14th April 2025
Job Industry: Customer Operations - Student Services
Published Date: Monday 31st March 2025
* Access to the Local Government Pension Scheme
Nottingham College is a £75 million hub of skills, training and education supporting the current and future economy of Nottingham and its surrounding areas. Our vision is to deliver excellence in education and employment. That means, excellent students, excellent teaching, excellent facilities and supporting services, and above all a truly outstanding workforce to make the vision a reality.
Our greatest asset is our people. That’s why Nottingham College’s promise to you is vast. We believe in changing lives through excellence in education and employment.
The Role
This role sits within the Customer Operations Team providing a warm welcome to the college campus, face to face and over the telephone. This important role will ensure that all visitors to the college receive outstanding customer service, both welcoming and supportive, signposting to relevant solutions whilst providing outstanding administrative services to support the wider student services department. The Basford Campus is home to our Supported Learning students in their own purpose-built building, The Gateway. This receptionist will work closely supporting these students as well as the wider Basford Campus.
About You
Do you have experience in the following?
Working in a complex and diverse student/customer focused environment.
You should have a confident outgoing personality, who will provide excellent service supporting students to navigate the college and signposting to more specialist teams as required including student advisors and other services to give students the best possible experience throughout the student journey at Nottingham College.
You could be expected to work at any of our campuses but will have a core base for most of the year. The base for this role will be Basford Campus.
You will utilise your excellent administration skills whilst working collaboratively with a range of other professional services, particularly security, estates services, the wider student services team, and curriculum colleagues to ensure the service provided is outstanding and meets the needs of all of its diverse customers.
* Access to Additional Annual Leave
* Access to NUS/TOTUM Discount
* Cycle to Work Scheme
* Employee Assistance Helpline
For further details on this post which the Job Profile and person specification cannot answer for you, please contact Shannel Miranda via email: shannel.miranda@nottinghamcollege.ac.uk
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