Job summary North East Sector Community Reception Services are looking for an enthusiastic, confident and committed individual to join their reception team to provide a wide range of administrative and clerical duties. Hours are 37.5 hours per week: Monday, Tuesday, Thursday 0800 - 1900 & Friday 0800 - 1400 37.5 hours(these may change slightly as you will need to be available to work 1 weekend day per month Saturday or Sunday 0800 - 1630).The hours will change only on the 1 week of working the weekend. Applicant must be flexible with working hours. This post is for a Receptionist to cover busy reception desks meeting & greeting patients to the centre and being the main point of call for any building issues. Based at Integrated Care Centre Main duties of the job You will provide an accurate, confidential, comprehensive and efficient clerical service to support tenants, ensuring priorities, deadlines and queries are always dealt with correctly and efficiently. You will work on reception for the building to support all tenants including arriving patients & booking appointments, logging faults, monitoring the car park, making room bookings. About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives. As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Secondment Working pattern Full-time Reference number 236-OCO-AC447-24 Job locations Integrated Care Centre New Radcliffe Street Oldham OL1 1NL Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk Person Specification Qualifications Essential GCSE or equivalent in English & Maths Grade C or above Skills & Abilities Essential Ability to recognise & manage challenging situations Ability to work as a part of a team and capable of working unsupervised Able to plan and organise own work and work under own initiative Willing to work flexibly as required Knowledge, Training & Experience Essential Customer care, dealing with challenging behaviour Knowledge of general office & administration procedures Basic IT skills including Microsoft packages Evidence of working in a customer focused environment Good written and verbal skills Adaptable and quick learner Good organisational skills Desirable Previous reception experience Previous NHS/healthcare experience Operate a switchboard/handle patient calls General knowledge of a room booking system Work on NHS clinical systems Person Specification Qualifications Essential GCSE or equivalent in English & Maths Grade C or above Skills & Abilities Essential Ability to recognise & manage challenging situations Ability to work as a part of a team and capable of working unsupervised Able to plan and organise own work and work under own initiative Willing to work flexibly as required Knowledge, Training & Experience Essential Customer care, dealing with challenging behaviour Knowledge of general office & administration procedures Basic IT skills including Microsoft packages Evidence of working in a customer focused environment Good written and verbal skills Adaptable and quick learner Good organisational skills Desirable Previous reception experience Previous NHS/healthcare experience Operate a switchboard/handle patient calls General knowledge of a room booking system Work on NHS clinical systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Northern Care Alliance NHS Foundation Trust Address Integrated Care Centre New Radcliffe Street Oldham OL1 1NL Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)