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The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns.
The Body Shop is a multichannel business, selling amazing products to millions of customers around the world through a combination of channels - e-commerce, owned retail stores, and a network of franchisees.
Your role in a nutshell
As the (International) Franchise Business Manager, you will manage the relationship between The Body Shop International and (International) Head Franchisees, aiming to drive sustainable, profitable growth across our Franchise model. You will collaborate with the Franchise commercial team and regions to develop best-practice management approaches for our Franchises while ensuring The Body Shop brand is protected.
Market awareness: You will be mobile, visiting franchisees to capture market insights. Your role includes gathering market analysis on campaigns, categories, and seasonal sales in collaboration with Commercial and Brand & Activism.
Engagement: You will work with markets on their annual business planning and drive engagement with functions such as marketing, digital, store development, and learning academy.
Vision: Your contributions to new initiatives and best practices in business management will be welcomed, focusing on market-specific campaign opportunities to drive customer spend and profit.
Coaching & Reporting: This role requires the ability to coach and mentor the Franchise team on retail matters and to provide monthly performance narratives and ad hoc reporting for visibility.
More about the role
The watchword here is COLLABORATION. We need an expert collaborator, a grade 'A' facilitator and relationship builder that brings genuine cooperation and partnership behaviors to deliver great results.
What we look for
* You MUST have retail operations experience, ideally in multi-store environments.
* Experience managing franchisees in varied markets, regions, and cultures.
* Experience coordinating consistent execution and increasing sales would be advantageous.
* Drive, determination, and high energy are essential.
Talent Drivers
Personal Conduct
Leadership
Purpose
Collaborative Skills
Commerciality
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