Customer Service Administrator
Grimsby, Lincolnshire DN31
A GBP 27,000 per annum
Permanent Office based role
12 months Contract to cover maternity
Working Monday to Friday Full time 8.45am : 5pm
Commutable from Hull, Goole, Beverley, Hornsea, Cleethorpes
Hawk 3 Talent Solutions are recruiting for an Experienced Customer Service Administrator to join a growing company based near Grimsby, Lincolnshire.
The Role
The role of Customer Service Administrator is to deliver exceptional service to specific frozen retail customers.
You will be responsible for managing the timely and accurate processing of orders. As the primary daily contact, you will liaise with retailer supply chain contacts and internal business managers. Your role involves interpreting customer intelligence to provide the best possible view of short:term future sales.
Additionally, you will support excellent service through proactive problem:solving and by identifying opportunities for improvement.
This position is a maternity cover role and is expected to last up to one year.
Duties
* Management of customer orders
* Primary point of contact for dedicated retail supply chain contacts
* Build relationship with retailers.
* Interpret customer intelligence to maintain best possible forecast
* Forecast 13 week short term forecast on Sofco (Forecasting system)
* Monthly forecast meeting
* Review forecast accuracy and sales variance and take actions for improvements.
* Manage promotional activity planning, confirmations, phasing, conformance and performance to maximise the promotion.
* Work with retailers to achieve a collaborative forecast
* Problem solving to find root cause
* Liaising with factory planner to maximise customer service
Skills/Experience
: Analytical
: Microsoft advanced
: SAP knowledge would be an advantage
: Attention to detail
: Work on own initiative and collaborate as a team
: Understanding of supply chains within an FMCG environment
: Maximise consistent customer service to 98.5
Benefits
* Free on site parking
If you would like for the role of Customer Service Administrator then please to or call Deb on
Closing date is 11.12.2024 Please note this could change subject to suitable applications.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future