An educational institution based in Peckham, focusing on higher education disciplines such as Design and Media, is in search of a full-time Receptionist to work Monday to Friday, with shifts from 8am – 4pm, 9.00 am to 5.00 pm, or 10.00 am – 6.00 pm.
They are a large provider of higher education, bringing together students from over 100 different countries and currently housing over 3700 students in 14 Halls of Residence located throughout London.
What is the Purpose of the Role?
This is an excellent opportunity for someone wishing to deliver outstanding customer service to enhance the student experience and maintain the high-quality standards of accommodation on offer in the Halls of Residence.
Duties and Responsibilities
* Provide a first-class reception service including but not limited to responding to face-to-face inquiries from building users, providing a meet and greet service for contractors, couriers, and delivery drivers, visitors and guests, issuing permits to work, keys, checking-in and departing as appropriate.
* Coordinate the in-house system in place, answer telephone queries, manage personal and 3 generic inboxes, responding to mail queries while displaying and maintaining professional etiquette in person and in writing, forwarding or escalating when required.
* Perform a range of administrative tasks at the halls as directed to facilitate the delivery of services, focusing on the needs and demands of customers to provide a service level consistent with student expectations, contracts, regulations, and policies, including termly room inspections, regular kitchen inspections, participation in fire drills, and the departures & arrivals programs.
* Support the financial processes at the hall by placing orders, processing invoices, closing purchase orders, monitoring arrears, and delivering student debt letters, witnessing the service of Notices, etc., as directed.
* Advise on accommodation at the hall and signpost residents as appropriate to other services and departments within the University.
* Provide support to the Operations Administrator in their duties, which could include the provision of analytics for periodic reporting on statutory compliance, health & safety, maintenance, and more.
To be considered for this role, you will need to have corporate reception experience coupled with a professional and compassionate approach to providing outstanding customer service.
If this sounds like your next project and you would like to learn more about this role and my client, please apply now.
Ritz Rec (Emp Agy)
#J-18808-Ljbffr