Reference: OM-MSH_1738325935
Posted: January 31, 2025
Responsibilities:
* Ensure that all requests made via the Facilities Helpdesk are entered onto the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA.
* Engage with other service partners, such as housekeeping and security, to ensure prompt and effective request solutions and close out.
* Provide Front of House / Reception services, work across and deliver services across different Floors, and support all Meetings and Events as required.
* Assist and coordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard.
* Always promote and maintain the core values of CBRE.
* Provide portering and planning support as required.
* Monitor and report as needed on building occupancy and utilization.
* Provide any other administrative duties as required.
* Ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building.
* Build relationships with clients and colleagues.
* Be proactively visible in all areas of the building.
* Deliver site inductions to new client colleagues and building users.
* Communicate effectively and appropriately using verbal and written channels in both a proactive and professional manner.
* Utilize skills and knowledge to join/become a subject matter expert and/or champion to support continuous improvement and innovations.
Person Specification:
* Previous experience in a customer-facing role is essential.
* Excellent communication and customer service skills with a high level of attention to detail.
* Ability to seek out opportunities for continuous improvement and portray vision, values, and passion.
* Exceptional written and verbal communication skills.
* Ability to successfully multitask and adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment.
* Organized, independent, self-motivated, enthusiastic, dependable, detail-oriented, and flexible in scheduling and prioritization.
* Flexible approach to work.
* Understand and appreciate the importance of using discretion at all times.
* Follow up on issues through to resolution.
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