Restaurant Manager - Harrogate
Position: Full Time
Compensation: Competitive rate of pay plus monthly service charge, typically £2,400 annually
Hours: 45 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide, recognising a commitment to service excellence across the globe.
Key Responsibilities
1. Hands-on, operational role throughout all serving periods, including mornings, evenings, and weekends.
2. Engaging with guests and team members to meet and exceed their needs.
3. Acting as a coach and mentor to a team of 50+ staff, ensuring high engagement, people development, retention, and robust training plans.
4. Managing costs and revenue across all restaurant areas without compromising brand or quality standards.
5. Identifying areas for improvement and motivating the team to enhance the brand experience.
6. Understanding the restaurant and hotel market to maintain and increase the restaurant's competitive advantage through strategic and operational planning.
7. Attracting and selecting talent in line with company procedures and culture.
8. Ensuring cleanliness of the department.
9. Responding efficiently to customer complaints.
10. Implementing policies and protocols for future restaurant operations.
11. Taking responsibility for the business performance of the restaurant.
Key Skills, Qualities & Experience
* Hands-on approach, productive and eager to improve.
* Passionate about providing excellent guest service and developing the team.
* Detail-oriented with high standards.
* Positive attitude and willingness to learn.
* Ability to meet deadlines and work under pressure.
* Friendly, courteous, and excellent communication skills.
* Motivated to go the extra mile for guests and colleagues.
* Initiative and willingness to support the wider team.
Benefits
We offer a wide range of benefits and excellent career development opportunities, including:
* Tips typically over £200 per month (£2,400 per year).
* Complimentary uniform and chef whites.
* Complimentary meals on duty.
* Refer a Friend bonus - Earn up to £1000.
* Complimentary employee parking.
* State-of-the-art onsite gym with personal trainer support.
* 31 days annual leave (including bank holidays), increasing with service.
* Opportunities for professional development.
* Reimbursements for work shoes, sight tests, and memberships.
* Modern, spacious discounted live-in accommodation for eligible roles.
* Access to exclusive employee benefits, rewards, and discounts.
* Annual awards, team events, and celebrations of milestones.
* Employee Assistance Programme and wellbeing support.
* Team Member of the Month Awards.
* Discounts on Grantley Hall restaurants, spa products, and gift shop.
* Discounted stays at Grantley Hall and other Pride of Britain Hotels.
* Cycle to work scheme.
* Access to Wagestream for instant wage access.
* Health cash plan through Simplyhealth.
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